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RH
Robert Half
Dispatcher
Career Insights for Dispatcher
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Scorecard
Based on Georgia data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$45,313 / year median in Georgia
+8% projected growth
Job Description
We are looking for a dependable Dispatcher to join our team on a Contract basis. In this role, you will coordinate service activity, support customers by phone, and help keep daily operations organized and on schedule. This position is best suited for someone who stays composed under pressure, communicates clearly, and takes initiative to follow through on service needs.
Responsibilities:
- Organize and oversee daily service tickets, ensuring assignments are accurate and updated throughout the day.
- Coordinate technician schedules and route incoming service requests to the appropriate field personnel.
- Answer incoming calls and place outbound calls to customers in a courteous and attentive manner.
- Provide timely updates to customers regarding service timing, status changes, and next steps.
- Monitor multiple priorities in a busy office setting while maintaining accuracy and responsiveness.
- Learn company service offerings and apply that knowledge when addressing customer questions and scheduling needs.
- Maintain an orderly work area and contribute to general front-office support as needed.