Job Overview The Dispatcher is responsible for scheduling, routing, and coordinating field service technicians for loading dock equipment, overhead and rolling steel doors, high speed doors, fire rated doors, operators, and related repair, planned maintenance, and installation work. This role works with our other dispatcher(s) to own the daily dispatch board, manages work order intake from customer facility and property management teams, and ensures technicians are assigned to the right job, at the right site, with the right parts and approvals in place. This position is the primary connection point between customers, field technicians, purchasing, and the field management team. Success in this role requires strong organizational skills, sound judgment under pressure, working knowledge of trade and equipment terminology, and the ability to manage competing priorities across multiple job sites and service territories in a single day. Essential Duties and Responsibilities Essential functions include but are not limited to the following: Build, monitor, and adjust the daily dispatch board in ServiceTitan, assigning technicians based on skill set, certification, equipment, geography, and job priority. Receive and enter service requests submitted by phone, email, and customer work order portals, capturing site, equipment, and problem detail accurately at intake. Obtain, verify, and record purchase order numbers, not to exceed limits, and written approvals before work is dispatched, and secure additional authorization when scope or cost exceeds the approved amount. Meet customer required response, arrival, and completion windows, and update customer systems with status, arrival and departure times, and completion documentation as required by the account. Coordinate multi technician and multi day jobs, including lift and equipment rentals, subcontractor scheduling, and site access requirements or POCs. Work with the purchasing and warehouse departments to track parts and material availability, place jobs on hold when material is pending, and release and reschedule promptly when material arrives. Schedule planned maintenance visits according to contract cycle and track completion against contract obligations so no site falls out of compliance. Participate in dispatch emergency calls on occasion according to customer priority level and contractual response times. Review technician notes and photos, for accuracy and completeness so that time and material and quoted work can be invoiced without delay. Follow up on deficiencies identified during service and maintenance visits, coordinate quote preparation with the field service manager or sales, and schedule approved repair work. Communicate proactively with customers, account managers, and internal stakeholders regarding scheduling changes, delays, revised arrival times, and unresolved issues. Maintain accurate customer, site, and equipment records, including equipment lists, door and dock position numbers, serial and model data, and site contact information. Answer inbound calls professionally, resolve customer questions where possible, and route appropriately when escalation is required. Perform other duties as assigned in support of service department operations. Skills Proficiency with field service management software (ServiceTitan preferred) including scheduling, dispatching, and work order management. Working knowledge of third party work order and facility maintenance portals used by property management and national account customers. Proficiency with Microsoft Office, particularly Outlook and Excel. Ability to read and interpret work orders, quotes, equipment lists, and basic site documentation. Familiarity with dock and door terminology (levelers, restraints, seals and shelters, sectional doors, rolling steel curtains, operators, springs, and hardware) strongly preferred. Strong verbal and written communication skills with customers, technicians, and internal teams. Ability to manage a high volume of calls, emails, and portal requests without losing accuracy. Sound basic math skills. Key Attributes for Success Sense of urgency . Downtime at a customer site affects their operation, and response speed matters. Ownership . Follows a job from intake to completed, documented, and invoice ready. Composure . Stays organized and professional when schedules change, calls escalate, and priorities compete. Attention to detail . Purchase orders, approval limits, and completion documentation are recorded correctly the first time. Team orientation . Works closely with technicians, purchasing, warehouse, sales, and other CSRs and dispatchers rather than in isolation.

Qualifications / Requirements

High school diploma or equivalent required. Associate degree or technical coursework preferred. Two or more years of dispatching, scheduling, or service coordination experience in a field service, construction, industrial, or facility maintenance environment. Experience coordinating technicians across multiple job sites and service territories preferred. Prior experience working with purchase orders, not to exceed limits, and customer work order portals preferred. Background in dock and door, overhead door, HVAC, electrical, plumbing, elevator, material handling, or a similar trade strongly preferred. Demonstrated ability to prioritize and adapt in a fast paced, interruption driven environment. Availability to work occasional extended hours and to participate in the after hours on call rotation as scheduled. Must successfully complete a pre-employment background check and drug screen. Physical Requirements This is primarily a sedentary role performed in an office environment. Regularly required to sit, use hands and fingers to operate a computer and telephone, and talk and hear for extended periods. Frequently required to view a computer screen and multiple monitors for extended periods. Occasionally required to stand, walk, reach, stoop, or kneel. Occasionally required to lift and move up to twenty pounds. Work Environment Work is performed in an office setting located within a service, warehouse, and shop facility. Noise level is generally moderate, with occasional exposure to shop and warehouse noise, equipment, and outdoor conditions when entering adjacent work areas. Appropriate personal protective equipment is required when entering shop, warehouse, or job site areas. Standard schedule is Monday through Friday, with occasional extended hours and participation in the on call rotation based on business need.

EQUAL EMPLOYMENT OPPORTUNITY

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

ADA / REASONABLE ACCOMMODATION

The Company will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position, unless doing so would create an undue hardship. Applicants and employees who require an accommodation should contact Human Resources.

DISCLAIMER

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee, and duties, responsibilities, and activities may change at any time with or without notice.

Pay:

$22.00 - $25.00 per hour Expected hours: 40.0 - 45.0 per week

Benefits:

401(k) 401(k) matching Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Experience:

dispatching in field service: 2 years (Preferred) overhead door, HVAC, or mechanical: 1 year (Preferred) ServiceTitan (or related field based software): 1 year (Preferred) Ability to

Commute:

Flowery Branch, GA 30542 (Required)

Work Location:

In person