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HelpDesk Support - Tier 1 (In Person - Not a Remote Opportunity)
Career Insights for Help Desk Technician / Analyst
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Scorecard
Based on Georgia data
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What they do
A Help Desk Technician or Analyst provides technical support to computer users. Handles customer inquiries and works to resolve technical issues with computer hardware, software or networks. Provides customer support by phone, email, live chat or with screen sharing. May refer customers with complex system or application problems for more advanced technical support. Tracks help requests using a ticketing system.
$47,978 / year median in Georgia
-1% projected decline
Job Description
Job Summary:
Under direct supervision, provides assistance to computer system users. Answers questions or resolves computer problems for clients in person, via telephone, email or from remote locations. Avita Community Partners has a thirteen-county service area. The ideal candidate must be prepared to travel to any of the service locations in our 13 county North Georgia service area, should the need arise.
The ideal candidate will have:
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college OR High school diploma or GED AND One year of experience providing software or hardware customer support of technical assistance to computer users.
•Motor Vehicle Report required on all employees who transport clients. Must have valid Georgia drivers license and no driver may have 6 or more points against his/her license within the last five years. No driver may have had a suspended or revoked license within the last five years. AVITA Community Partners is an Equal Opportunity Employer and does not discriminate in its service practices or employment practices with regard to race color, religion, disability, gender, sexual orientation, age, or national origin. Avita Community Partners gives you the opportunity to live out your passion, in an organization known for high quality care. We value, reward & recognize hard working committed staff and want you to be surrounded by a healthy team and strong leadership. We recognize our staff when they go above and beyond and provide support when needed. Avita offers a great benefit package including options for medical, dental, vision, life insurance, short/long-term disability, and many more! We understand that it's difficult to save for retirement, so we contribute the equivalent of 7.5% of your salary into a 401k plan that will grow for you. 20 days Paid Time Off (PTO) per year with a full "cash out" for unused PTO 10 Paid Holidays, 1 Floating Holiday, plus Your Birthday as a Holiday just for you!