A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
Job Summary Bardi Heating, Cooling, Plumbing & Electrical We invest in you At Bardi Heating, Cooling, Plumbing & Electrical, we hire winning attitudes and train for success! Voted a top workplace in Atlanta, Bardi is the place to work. We are a full-service residential HVAC, Plumbing and Electrical company. We are BBB accredited with an A+ rating. Our team provides homeowners with 5-star residential services, all delivered through a proven, customer-focused service system. With thousands of positive online reviews, The Bardi team has achieved significant growth and continues to be engaged in exciting plans for the future. Our culture is built on working hard as a team and celebrating our wins.
Pay and benefits:
Paid holidays with no on-call; paid vacation; Medical, dental, and vision benefits packages 401k with company match at 2% Paid training, ongoing instruction and coaching Employee appreciation activities and events Extra incentive programs and bonuses Braves season tickets Benefits start after only 60 days.
A Bardi dispatcher:
Meets daily revenue goals by prioritizing the most urgent and profitable calls Relays accurate information to technicians, ensuring proficient, quality customer experiences Manages the whereabouts and needs of every technician in the field Correctly closes out every job assuring technicians assign all tasks, materials, costs, etc. Responds to customer requests, resolving issues and promoting the brand Updates customers throughout the day on the technician's progress Ensures that follow-up calls are identified and scheduled in a timely manner Updates and continually looks out for Service Titan customer data inconsistencies and records needs/discrepancies What does it take? Highly organized with exceptional follow-through abilities Previous experience in home services dispatching: plumbing, HVAC, electrical, pest control, etc. IT competent; good typist and proficient with phone systems Be knowledgeable about Bardi products, services, and offer them to the customer in a pleasant professional manner. Strong customer service and communication skills Ability to build trust, diffuse conflict and hold others accountable Must be able to clear a drug test and background check Bardi is an equal opportunity employer Equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Job Description Bardi Heating, Cooling, Plumbing & Electrical We invest in you At Bardi Heating, Cooling, Plumbing & Electrical, we hire winning attitudes and train for success! Voted a top workplace in Atlanta, Bardi is the place to work. We are a full-service residential HVAC, Plumbing and Electrical company. We are BBB accredited with an A+ rating. Our team provides homeowners with 5-star residential services, all delivered through a proven, customer-focused service system. With thousands of positive online reviews, The Bardi team has achieved significant growth and continues to be engaged in exciting plans for the future. Our culture is built on working hard as a team and celebrating our wins.
Pay and benefits:
Paid holidays with no on-call; paid vacation; Medical, dental, and vision benefits packages 401k with company match at 2% Paid training, ongoing instruction and coaching Employee appreciation activities and events Extra incentive programs and bonuses Braves season tickets Benefits start after only 60 days.
A Bardi dispatcher:
Meets daily revenue goals by prioritizing the most urgent and profitable calls Relays accurate information to technicians, ensuring proficient, quality customer experiences Manages the whereabouts and needs of every technician in the field Correctly closes out every job assuring technicians assign all tasks, materials, costs, etc. Responds to customer requests, resolving issues and promoting the brand Updates customers throughout the day on the technician's progress Ensures that follow-up calls are identified and scheduled in a timely manner Updates and continually looks out for Service Titan customer data inconsistencies and records needs/discrepancies What does it take? Highly organized with exceptional follow-through abilities Previous experience in home services dispatching: plumbing, HVAC, electrical, pest control, etc. IT competent; good typist and proficient with phone systems Be knowledgeable about Bardi products, services, and offer them to the customer in a pleasant professional manner. Strong customer service and communication skills Ability to build trust, diffuse conflict and hold others accountable Must be able to clear a drug test and background check Bardi is an equal opportunity employer Equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
