About Us Empire Auto Parts is a leading, fast growing provider of aftermarket collision automobile parts to primarily independent body shops, multi-shop operators, and dealer-operated body shops across more than 25 states throughout the Northeast, Mid-Atlantic and Southeast regions. Founded in 1985 and headquartered in Totowa, NJ, the company has over 50 locations and employs over 900 team members.

Summary:

The Dispatcher coordinates and manages the scheduling and routing of drivers, deliveries to ensure timely and efficient operations. This role involves communicating with customers, tracking vehicles, maintaining records, and supporting operational logistics to meet company and customer expectations. Duties/Responsibilities Receive and respond to incoming service or delivery requests via phone, email, or dispatch software. Schedule, assign, and route drivers or service personnel according to workload, geography, and priority. Monitor and track the status of routes, deliveries, and service calls to ensure on-time performance. Communicate updates and instructions to drivers, technicians, and customers as needed. Maintain accurate logs, route sheets, and delivery/service documentation. Coordinate with warehouse, parts, or operations teams to ensure availability of inventory or materials. Handle emergency requests, last-minute changes, or route adjustments efficiently. Ensure compliance with safety regulations and company policies. Prepare and submit reports on dispatch activities, delays, and performance metrics.

Required Skills/Abilities Education:

High school diploma or equivalent (Associate degree preferred).

Experience:

1-3 years in dispatching, logistics, transportation, or a related field.

Skills:

Strong communication and multitasking abilities Excellent problem-solving and time-management skills Proficiency with dispatch or route management software (e.g., Samsara, Verizon Connect, ServiceTitan, etc.) Attention to detail and ability to remain calm under pressure Knowledge of transportation regulations and geography Personal/Professional Attributes Strong Communication Skills Clearly conveys information to drivers, customers, and team members. Listens actively and ensures mutual understanding in fast-paced situations. Organizational Excellence Manages multiple routes, schedules, and priorities effectively. Maintains detailed records and ensures documentation accuracy. Problem-Solving Ability Anticipates challenges and adjusts schedules or routes quickly. Finds practical solutions that balance customer satisfaction with operational efficiency. Technical Proficiency Comfortable using dispatch software, GPS tracking systems, and communication tools. Understands logistics data and can interpret route or delivery reports. Time Management Prioritizes tasks effectively in a fast-moving environment. Ensures on-time deliveries or service calls under pressure. Attention to Detail Double-checks schedules, addresses, and instructions for accuracy. Keeps meticulous records for accountability and compliance. Customer Service Orientation Maintains professionalism in all interactions. Balances the needs of the customer with company capabilities. Team Collaboration Works cooperatively with drivers, warehouse staff, and management Supports team morale and problem-solving.

What We Offer:

Health, Dental & Vision Insurance Health Savings Account (HSA) with Employer Contribution Optional Life Insurance, Long & Short-Term Disability, Critical Illness, Accident and Hospital Insurance 401K Retirement Plan with Employer Match Paid Training Paid Time Off Paid Sick Days Paid Holidays, Including 1 Floating Holiday (Your Birthday) Weekly Pay M-F work week; No weekends

Employee Perks:

Casual Dress Code Teamwork Environment Free Company Apparel Employee Recognition Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

• Empire Auto Parts participates in E-verify.

Link:

https://mandatoryview.com/?LicenceId=aff05aa0-caa9-49f7-803f-6dc96b954dd3⪻oductType=OnlineApplicant⋐Type=

PG Job Type:

Full-time Pay:

From $22.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance

Education:

High school or equivalent (Preferred) Ability to

Commute:

Peachtree Corners, GA 30071 (Required)

Work Location:

In person