Job Summary:

We are seeking a highly organized and customer-focused Receptionist and Dispatcher to join our team. The ideal candidate will play a vital role in ensuring smooth daily operations, acting as the first point of contact for our customers, and efficiently managing scheduling and service dispatch to our field technicians. The ideal candidate will possess strong multitasking abilities, excellent communication skills, and a keen attention to detail.

Key Responsibilities:

Answering and directing inbound phone calls in a professional and friendly manner. Scheduling and dispatching HVAC technicians to customer locations for service appointments. Accurately entering work orders and customer information into the system. Coordinating with field technicians to ensure timely and efficient service. Providing customers with updates on service appointments and technician arrival times. Managing and maintaining the service calendar. Responding to customer inquiries regarding HVAC services and general information. Managing and maintaining the residential and commercial maintenance agreements and schedule Assisting with other administrative duties as needed. Maintaining organized records of customer interactions and service requests.

Qualifications:

High school diploma or equivalent. Previous experience in an administrative support role Previous experience in scheduling and/or dispatch preferred but not required Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, OneDrive, SharePoint). Excellent organizational skills and the ability to prioritize tasks effectively. Ability to remain calm and professional in a fast-paced environment. Strong communication skills, both written and verbal. Ability to maintain confidentiality and handle sensitive information with discretion. Professional demeanor with a customer-service oriented attitude.

Additional Requirements:

Flexibility to adapt to varying tasks and responsibilities. Ability to work both independently and as part of a team. Reliable and punctual with a strong work ethic.

Job Type:

Full-time Pay:

$15.00 - $17.00 per hour Expected hours: No more than 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

customer service or office: 2 years (Required) Ability to

Commute:

Perry, GA 31069 (Required)

Work Location:

In person