CSR/Dispatcher - Immediate Hire Pay based on experience and skill set We are seeking a motivated, full-time Customer Service Representative/Dispatcher to join our Savannah team. Our office serves customers throughout Savannah, Hilton Head Island, and the surrounding areas. The ideal candidate will have strong customer service and communication skills, a professional phone presence, and the ability to stay organized in a fast-paced environment. This position requires someone who can effectively schedule appointments, prioritize service calls, adjust technician routes, and conduct customer and estimate follow-up calls.

Schedule:

Monday-Friday, 10:00 AM-7:00 PM, with rotating weekends required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Prioritize service calls and manage the daily workflow of field technicians. Answer incoming calls and assist customers with scheduling service appointments. Prepare and manage daily work schedules and technician routes. Maintain accurate customer and dispatch records, including services performed, charges, expenses, inventory, and other relevant information. Relay work orders, messages, and updates between technicians, supervisors, and customers. Conduct follow-up calls to support customer satisfaction and retention. Follow up on outstanding estimates and assist customers with scheduling approved work. Assist with general office and clerical duties as needed.

QUALIFICATIONS AND SKILLS

Basic office and clerical skills required. High school diploma or general education degree (GED) required. Strong customer service, communication, and sales skills required. Professional and confident phone presence required. Ability to remain organized and manage multiple priorities in a fast-paced environment. Experience in plumbing, HVAC, electrical, construction, or a similar service trade preferred. We offer competitive pay, ongoing training and development, and a business-casual work environment. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, age, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

Pay:

From $17.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): Are you available to work Monday through Friday from 10:00 AM to 7:00 PM on a consistent basis? Are you available to consistently work 1-2 weekends per month as part of a rotating schedule?

Experience:

Customer service: 1 year (Preferred)

Office:

1 year (Preferred) High-volume calls, scheduling, and customer data entry: 1 year (Preferred)

Location:

Savannah, GA 31405 (Preferred) Ability to

Commute:

Savannah, GA 31405 (Required)

Work Location:

In person