A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
Full-time; Work shift varies, 24x7, Monday through
Sunday SALARY:
$26.1606 per hour / $54,414.15 annual to start, plus benefits $31.1862 per hour / $64,867.39 annual, after 1 year of completed service (2026) $32.0561 per hour / $66,676.65 annual, after 2 year of completed service (2026)
LATERAL SALARY
$26.1606 per hour / $54,414.15 annual to start (less than 12 months experience) $31.1862 per hour / $64,867.39 annual (12-24 months experience) $32.0561 per hour / $66,676.65 annual (24+ months experience) Salary is based on the current collective bargaining agreement (CBA), which is in effect through April 30th, 2027.
RESIDENCY
Village of Lansing Telecommunicators have NO residency requirement.
JOB DUTIES
Receives, evaluates, prioritizes, and dispatches police, fire and emergency medical service calls. Answers emergency and non-emergency telephone calls and responds accordingly. Monitors and broadcasts information to field units and provides them with information, as required. Enters warrants, missing persons, and stolen/lost property into
LEADS/NCIC.
Maintains warrant files. Perform Emergency Medical Dispatch and pre-arrival instructions. Performs other ancillary duties as assigned.
QUALIFICATIONS
The ideal candidate is self-motivated, with exceptional multi-tasking and organizational skills, able to work in a high stress environment with a minimal amount of direct supervision. Must be computer literate. Must be a United States Citizen. Must pass a thorough background investigation, including polygraph and psychological examinations. Must be of good moral character. Must be at least eighteen (18) years old. High school diploma or G.E.D. equivalent. Able to work shift work, weekends, holidays, and/or extended hours when necessary. Must have good public relations and telephone skills. Must have a good performance record in current assignment. Qualified lateral hire experience must be from a Public Safety Answering Point (PSAP).
DEADLINE
Open until filled. Oral interviews of qualified candidates to be determined. To receive consideration, please submit your resume to Supervisor of Communications & Records, Brian Weis at the Lansing Police Department, 2710 170th Street Lansing, Illinois 60438. Your resume may also be submitted as an email attachment (either in PDF or Microsoft Word format) to bweis@villageoflansing.org. If you submit a resume by email, please make the subject line of the email your last name and the position you are applying for. Emailed submissions are preferred. The Village of Lansing is an equal opportunity employer. As such the Village does not discriminate in employment with regards to race, color, religion, national origin, citizenship status, ancestry, age, sex, sexual orientation, marital status, physical or mental disability, military service, veteran status or any other characteristic protected by law. 2710 170th Street | Lansing, IL 60438 |
