CUSTOMER EXPERIENCE DISPATCHER

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FIRST SHIFT ALL FLEET INC - 3.4

Winthrop Harbor, IL Job Details 1 day ago Qualifications Equipment service recordkeeping Customer follow-ups Customer communication Customer engagement Document review Dispatch software communication Dispatch record maintenance Order tracking Phone call management Entry level Under 1 year Documentation reviews Full Job Description

YOU'RE ALREADY GREAT WITH PEOPLE. WE'LL TEACH YOU DISPATCH.

All Fleet Inc. is looking for an exceptional customer service professional who is ready to build a career in operations. You do not need previous trucking or dispatch experience. You may currently work in a restaurant, hotel, retail store, medical office, call center, or another fast-paced environment where customers expect outstanding service. What matters is how you work. Are you dependable? Do you stay calm when it gets busy? Do you notice problems and take care of them? Are you the person your team counts on during a rush? If so, we want to meet you.

WHAT YOU WILL DO

Answer calls from commercial drivers and fleet customers Gather accurate breakdown information Dispatch mobile repair technicians Keep customers updated throughout the service call Help technicians get the information and support they need Track every job from the first phone call through completion Review notes, photos, forms, and service documentation Make sure nothing gets missed or left unfinished

WE CAN TEACH YOU

Our dispatch software Truck and trailer terminology How to coordinate roadside repairs How to track and document service calls Our systems, processes, and customer requirements

WHAT WE CANNOT TEACH

Caring about the customer Personal responsibility Dependability Urgency Attention to detail The desire to do the job right The standard is high because our customers depend on us when their equipment is down and every minute matters.

SCHEDULE

First Shift | 8:00 AM to 4:30 PM

LOCATION

On-site in Winthrop Harbor, IL

HOW TO APPLY

Submit your resume and answer this question: "Tell us about a time you went beyond what was expected to help a customer." We can teach you dispatch. We cannot teach someone to care.