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MA
Menzies Aviation
Dispatcher
Career Insights for Dispatcher
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Scorecard
Based on Massachusetts data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$53,154 / year median in Massachusetts
+11% projected growth
Job Description
Job Description Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose The Dispatcher will be responsible for coordinating and disseminating information concerning flight activity. This individual will also establish and maintain rapport with flight crews, pilots, passengers, ground handlers and customers. What you will be doing Distribute incoming air traffic information to pilots/ground handlers Follow up with updated information as received Communicate flight release and fuel load information to appropriate operations Maintain lines of communication with line operations and air carriers though the use of two-way radios Coordinate with departments in billing for services rendered and compile information for each flight and submit for final bill preparation Maintain flight logs and update flight schedules Make arrangements for accommodation when flight delays occur Handle phone traffic Assist in the planning and control of the gate assignment Assist with passenger services as required Recommend weight and balance preparation in accordance with airline requirements Comply with the Stations' attendance and tardiness standards Perform other duties as assigned.