Jobs › Pittsfield, MA › Dispatch Supervisor Keolis Berkshire Transit Services, LLC Dispatch Supervisor Pittsfield, MA Apply Dispatch Supervisor (Communications Supervisor)

• BRTA Hourly Wage Range:

  \$26.16
• \$29.

05

Knowledge and Experience:

• Minimum 3 years prior dispatch experience in fast-paced environment
• Transit environment experience preferred
• Union environment experience desired
• High School Diploma or equivalent required.
• Intermediate computer experience, to include Microsoft Office Suite.

Skills:

• High level of attention to detail.
• Effective communication skills, both written and oral.
• Excellent Customer Service skills
• Strong organizational planning skills.
• Strong practical skills.
• Ability to work without direct supervision.
• Ability to read, write and speak English.
• Basic math skills with strong analysis and problem-solving skills.
• Ability to work in a union environment.
• Ability to work flexible schedules that may include nights, weekends, and holidays.

Key Accountabilities:

Operations Management

• Supervise day-to-day transit service operations
• Monitor service in real-time and adjust resources to address delays, disruptions, or emergencies
• Ensure adherence to schedules, routes, and service standards
• Coordinate with dispatch, field supervision, and control center teams
• Issues corrective action and disciplinary records to staff as required
• Other duties as assigned Operations Monitoring & Coordination
• Monitor fixed-route service using CAD/AVL systems, radio, and other communication tools.
• Track vehicle adherence to schedules, headways, and service standards.
• Communicate with operators to provide instructions, updates, and route adjustments.
• Coordinate service changes in response to delays, detours, traffic congestion, or service disruptions. Radio Communications
• Serve as the central point of contact for all radio communications with transit operators.
• Maintain clear, professional, and concise communication under normal and high-pressure conditions.
• Enforce proper radio protocol and communications discipline. Incident Management
• Receive, assess, and respond to incidents including accidents, mechanical failures, passenger disturbances, and emergencies.
• Dispatch field supervisors, maintenance, and emergency responders as needed.
• Provide real-time guidance to operators during incidents.
• Document all incidents accurately and in accordance with agency policies. Customer Service Support
• Relay critical service updates impacting passengers (delays, detours, service outages).
• Support customer service teams with real-time operational information. Data Entry & Reporting
• Maintain logs of communications, incidents, and service interruptions.
• Enter operational data into transit management systems.
• Generate reports and summaries for operations leadership. Compliance & Safety
• Adhere to all safety regulations, agency policies, and operating procedures.
• Support emergency preparedness and response protocols.
• Monitor operator compliance with safety and operational standards.

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