Dispatcher Engtal - 5.0 Weymouth, MA Job Details Full-time $60,000 - $80,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Microsoft Excel Administrative experience High school diploma or GED Dispatching Organizational skills Associate's degree Full Job Description Dispatcher Position Summary The Dispatcher coordinates schedules, assignments, and communication for Service and Preventative Maintenance (PM) Technicians to ensure timely, efficient, and high-quality service delivery. This individual serves as a key point of contact between customers, field technicians, and management while balancing daily workloads, prioritizing urgent requests, and maintaining accurate service records. This role requires strong organizational skills, attention to detail, customer service abilities, and an understanding of commercial service operations. Qualifications High school diploma or equivalent required Associate degree or coursework in business, construction, HVAC, or a related field preferred 2-5 years of dispatching, service coordination, or administrative experience within a service-based industry Experience supporting commercial service operations preferred Experience with dispatching, work order, or field service management software Proficiency with Microsoft Office (Word, Excel, Outlook) Basic understanding of mechanical, HVAC, electrical, plumbing, or related service industries Strong communication, customer service, and organizational skills Ability to manage multiple priorities in a fast-paced environment Self-motivated, dependable, and detail-oriented Strong problem-solving skills and ability to respond to changing priorities Ability to work occasional overtime and support emergency service situations when needed Key Responsibilities Dispatch & Scheduling Schedule and dispatch technicians based on skillset, availability, and service priority Adjust schedules throughout the day to accommodate emergencies, delays, and customer requests Optimize technician utilization, routing, and response times Coordinate site access requirements and customer appointments Create, update, and maintain work orders within the service management system Customer Service Receive and process incoming service requests via phone, email, and customer portals Provide customers with appointment confirmations, status updates, and follow-up communication Address routine customer concerns and escalate issues when appropriate Maintain a professional and customer-focused experience throughout the service process Technician Support Provide technicians with job details, service history, site instructions, and required documentation Monitor technician progress and status throughout the day Coordinate return visits, parts availability, and scheduling adjustments as needed Support documentation compliance and accurate timekeeping Administrative & Operational Support Maintain accurate records within dispatch, CRM, and service management systems Track open work orders, warranty calls, return visits, and outstanding service items Assist with service agreement administration and scheduling Support purchasing, inventory coordination, and parts management activities Verify completed work for billing purposes, including labor, materials, and service documentation Assist with reporting related to service activity, technician productivity, and customer service metrics

Job Type:

Full-time Pay:

$60,000.00 - $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Dispatching:

1 year (Required) Ability to

Commute:

Weymouth, MA 02188 (Required)

Work Location:

In person