Warehouse Dispatch Optima Courier Inc - 3.3 Wilmington, MA Job Details Part-time $19 an hour 16 hours ago Qualifications Customer communication Road transportation operations Operations management Route optimization Logistics customer service Shipment tracking for distribution operations 11+ years Delivery optimization distribution operations Freight shipment tracking Decision making Real-time vehicle tracking Delivery record maintenance Dispatch software communication Dispatch record maintenance Order issue resolution Senior level Customer service problem-solving Communication skills Cross-functional communication Full Job Description The Dispatcher is responsible for coordinating and managing daily transportation operations to ensure on-time, efficient, and accurate delivery services. This role serves as the central communication point between drivers, customer service, and management. Dispatchers monitor routes, respond to real-time service changes, and proactively resolve issues to maintain service excellence for Optima's customers. Duties and Responsibilities Coordinate and assign delivery routes to drivers to ensure timely and efficient service. Monitor routes and delivery progress throughout the day using dispatch and tracking systems. Communicate continuously with drivers to provide updates, resolve issues, and adjust routes as needed. Work closely with the Customer Service team to provide realtime delivery updates and resolve service concerns. Respond to service disruptions, delays, or route changes with quick decisionmaking and problem resolution. Document and track delivery activity, exceptions, and service issues within dispatch and ticketing systems. Ensure all routes are properly covered and make staffing or routing adjustments as needed. Maintain clear communication with management regarding operational challenges and daily performance. Assist with reporting, administrative tasks, and operational support to ensure continuity of service. Knowledge and Experience 13 years of experience in dispatching, transportation, logistics, or a fastpaced operational environment. Strong decisionmaking, problemsolving, and multitasking skills. Ability to remain calm and organized in a highpressure, timesensitive environment. Excellent communication skills when working with drivers, customer service, and management. Comfortable working within multiple dispatch and tracking software systems. Strong attention to detail and ability to manage changing priorities throughout the day. Teamoriented mindset with a proactive approach to operational challenges. Tuesday Saturday 4:30am start time cover routes if needed About Optima Courier Inc At Optima Overnight, our mission is to revolutionize last-mile logistics by delivering seamless, efficient, and reliable shipping solutions. We are dedicated to connecting businesses with their customers swiftly and safely, leveraging innovative technology and a commitment to exceptional service. By optimizing every delivery, we strive to enhance customer satisfaction and empower businesses to thrive in a rapidly evolving marketplace.