ID 2026-11945

Position Type Regular Full-Time Overview If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities MV Transportation is seeking a Dispatch Supervisorto supervise a large Dispatch department. He/she will be responsible for ensuring the Dispatch department maintains effective daily communication with drivers, including those run by subcontractors; to continually monitor service making proactive adjustments to maximize on time performance and productivity;demonstrate effective use of scheduling software, two-way radio communication, telephone, and data analysis skills.

Job Responsibilities:

Manages and coordinates technical workforce job completion.\nCustomer complaint resolution.\nObtain daily service disruptions in Excel Workbook.\nOversee improvement in customer satisfaction and dispatch satisfaction.\nMaintain a professional demeanor and appearance.\nEnsure that dispatch personnel are effectively performing linked function between the operators and customers by monitoring the responses to customer service requests and by ensuring appropriate prioritization and dispatch of service requests to Senior Management.\nProvide subordinate coaching and assistance when required.\nCommunicate with Management as needed to maximize efficiencies and resolve issues.\nHas the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees.\nInterviews applicants; Handles employee grievances and complaints.\nMonitor specific charts and daily graphs to ensure that all service calls are being managed and completed in a timely manner.\nMonitor real time call flow, inbound dispatcher availability, Service Levels and other critical call statistics to ensure calls are answered in a timely manner and abandon calls are minimized.\nFill in as a Dispatcher when required.\nRecommend promotions.\nEnsure overall compliance with various office policies such as: uniforms, use of electronic devices, phone compliance, meal breaks and attendance. What's in it for

YOU:

Starting pay is $27.58 an hour\n

Full Benefits:

Medical, Vision, Dental, Life, Medical HSA, Prescription, Telemedicine, EAP, Supplementals (STD, LTD, FSA, AD&D, etc.) and 401K plan\nPaid Vacation and Sick Leave (accrued)\n(7) Paid Holidays\nCorporate partner discount program\nCareer advancement through a national company

Qualifications Talent Requirements:

Ability to manage multiple projects while managing 7 day/week operations.\nAt least three (3) to five (5) years successful supervisory experience preferred.\nAbility to effectively lead a diverse group of individuals to successfully achieve the goals of theDispatch Department.\nAbility to learn and demonstrate efficiency in the use of Trapeze.\nStrong customer service skills.\nAbility to work independently and follow directions.\nAbility to adapt and remain flexible in a dynamic environment. MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. 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