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PRIORITY TOWING AND RECOVERY INC

Towing Dispatcher

Career Insights for Dispatcher

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Scorecard

Based on Maryland data

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What they do

A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.

$49,843 / year median in Maryland

+8% projected growth

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Job Description

Benefits:
401(k) matching Dental insurance Health insurance Paid time off
Pay:
$17.00 - $19.00 per hour Job description: We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. Hours will include evenings and weekends. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. Responsibilities Receive emergency and non-emergency calls and record significant information Address problems and requests by transmitting information or providing solutions Receive and dispatch orders for products or deliveries Prioritize calls according to urgency and importance Use phone or computer to send crews, vehicles or other field units to appropriate locations Monitor the route and status of field units to coordinate and prioritize their schedule Provide field units with information about orders, traffic, obstacles and requirements Enter data in computer system and maintain logs and records of calls, activities and other information Skills Proven experience as dispatcher or relevant position Tech-savvy with knowledge of relevant methods Fast typing with experience in data entry Knowledge of procedures and guideline for emergency situations Proficient in English (oral and written) Outstanding organizational and multitasking abilities Active listener with excellent communication skills Sound judgement and critical thinking High school diploma The address to apply is 5305 Village Center Dr, Ste 18, Columbia, MD 21044. The building has a controlled entry, and if applying in person you will need to call from the parking lot to be admitted.
Job Type:
Full-time Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance
Schedule:
10 hour shift Every weekend Holidays Night shift Overtime Ability to
Commute:
Columbia, MD 21044 (Required) Ability to
Relocate:
Columbia, MD 21044: Relocate before starting work (Preferred)
Work Location:
In person