Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
AC
AIR Control Concepts
Service Dispatcher
Career Insights for Dispatcher
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Maryland data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$49,843 / year median in Maryland
+8% projected growth
Job Description
Service Dispatcher AIR Control Concepts Elkridge, MD Job Details Full-time $65,000
- $75,000 a year 12 hours ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Pet insurance Qualifications Service scheduling
Dispatching Full Job Description Job Title:
Service Dispatcher Job Location :
Elkridge MD Operating Company:
Hobbs & Associates Salary:
$65,000- $75,000
About:
Hobbs & Associates- A member of the AIR Control Concepts family.
Hobbs & Associates Job Description:
Under the supervision of the General Manager, the Service Dispatcher will serve as both the internal support and the scheduler for the Service Technicians. The Operations Dispatcher will manage resources including equipment and people, for the successful service contracts with our customers.Essential Duties and Responsibilities:
Provide customer coordination and scheduling for service request received through our Service phone line and email. Support the customer service process by working extensively with all departments as necessary. Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively. Coordinate equipment startup and service with our Service Technicians and Customers. Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests. Completed required data entry for the purpose of billing to the customers and documenting warranty claims. Manage material procurement with manufacturers, ordering, release, and warranty management. Follow up consistently to complete assigned duties. Coordinate the transportation movements of the Technician teams. Forecast workload for 1 or possibly 2 weeks out Keep Operations forecast up to date and report it to Operations VP.Experience and Requirements:
2+ years experience dispatching teams and/or similar scheduling. Must demonstrate excellent communication skills and a positive and friendly customer service manner. Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities. Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment. Required to use computer software and must be adept at learning new systems and tools. Geographical knowledge of service areas or map reading skills is an additional requirement. HVAC parts/equipment experience preferred. Experience with FACTS Accounting Software preferred.Benefits:
We offer a competitive and comprehensive benefits package, including: Health & Wellness- Medical, dental, vision, health savings account, pet insurance, critical illness/accident, and life insurance coverage to support your well-being. Financial Security
- 401(k) retirement plan with company match and short/long-term disability coverage. Work-Life Balance
- Paid time off (PTO), paid holidays, and an employee assistance program (EAP). Professional Development
- Ongoing training opportunities and support for continuing education.