Coordinate daily courier dispatch activities, assign routes, and adjust schedules to support timely pickups and deliveries. Receive, prioritize, and dispatch scheduled and unscheduled pickup and delivery requests. Monitor route progress and communicate delays, service interruptions, or changes promptly. Provide courteous and responsive service to internal and external customers while representing Meritus Health professionally. Coordinate special handling requirements for STAT, temperature-sensitive, confidential, secured, and chain-of-custody items . Communicate special instructions and service needs clearly to courier staff. Monitor vehicle availability, route coverage, staffing levels, and operational needs. Track shift schedules, call-offs, delays, and route coverage concerns. Assist with route coverage planning, priority calls, weather-related changes, and other operational needs. Maintain accurate dispatch logs, route records, tracking information, and required documentation. Document and communicate vehicle maintenance concerns, safety issues, accidents, and route disruptions. Support inventory of dispatch materials, keys, badges, phones, radios, scanners, and other assigned resources. High school diploma or equivalent. Ability to coordinate multiple routes, schedules, customer requests, written instructions, and department procedures with minimal supervision. Ability to communicate clearly by phone, radio, email, and dispatch systems. Ability to appropriately coordinate confidential, secured, time-sensitive, and regulated materials according to department procedures. One year of experience in dispatch, logistics, transportation coordination, courier services, customer service, or a call-center environment. Experience in a healthcare, laboratory, hospital, transportation, or dispatch setting. Familiarity with HIPAA, infection control, and chain-of-custody processes. Experience with dispatch software, route tracking tools, phones, radios, scanners, or other logistics communication systems. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.