IONIA COUNTY CENTRAL DISPATCH POSITION TITLE

EMERGENCY

SERVICES DISPATCHER TO

APPLY, please complete an Ionia County Application for Employment, found at www.ioniacounty.org.org/hr, and submit it along with a cover letter and résumé to hr@ioniacounty.org. Purpose of Position Under the supervision of the 911 Central Dispatch Director or designee, the dispatcher receives requests for police, fire, emergency medical and other types of assistance from the public. The dispatcher relays the calls for service to the appropriate agencies or units. 911 Central Dispatch is a 24- hour operation. Employees will be required to work any shift/hours, including days, nights, weekends and holidays, and will be required to work overtime as needed.

Hourly:

$21.20 - $27.34 depending on shift and experience Essential Duties and Responsibilities The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Receives all incoming phone calls from the public requesting police, fire, emergency medical or other assistance.
• Refers non-emergency calls to the appropriate agencies or departments or resources.
• Classifies the nature of the call. Determines the priority of the call. Determines the appropriate emergency service agency to handle the call.
• Assists emergency service units in the field by securing and verifying information through computers, department files, records, and other available sources of data.
• Obtains and coordinates the assistance of police, fire, medical, wrecker, utility, public works departments and other agencies as needed.
• Records and maintains information on both manual and automated record keeping systems.
• Utilizes radio consoles, recorders, E911 displays, computer-aided dispatching (CAD), LEIN and NCIC, and other dispatch related equipment.
• May assist in training new dispatchers and in evaluating the progress and/or performance of probationary employees.
• Perform other related duties as required and/or directed.

Required Education and Experience High school graduate or GED is required. Must complete certification during probationary period of employment, if certifications are not current. Emergency Medical Dispatcher (EMD), Law Enforcement Information Network (LEIN), State of Michigan compliant basic dispatching course, CPR Certification Keyboard speed and accuracy with a minimum of 40 words per minute. Ability to work with above average level of noise due to printers, telephones, computers, radios and alarm systems.

• Ability to handle high stress.
• Ability to work in close proximity to other workers.
• Ability to handle sudden changes in activity levels.
• Ability to handle prolonged intense activity.
• The seriousness of work ranges from mundane to life threatening.
• Lunch and breaks cannot be scheduled.

Benefits Information MERS Defined Benefit Pension, B-3 (2.25%), F55/25, V6 and FAC5 Medical insurance - 5% employee premium co-pay per pay period Health Savings Account - employer contribution of $750 Group Life Insurance, $50,000 Group Short Term Disability Insurance Group Long Term Disability Insurance 457 Deferred Compensation plans Voluntary dental, vision, life insurance, critical illness, accident and hospital plans Vacation days Personal days Holiday pay

Job Type:

Full-time Pay:

$21.20 - $27.34 per hour

Benefits:

401(k) 401(k) matching 457(b) Dental insurance Dependent health insurance coverage Health insurance Health savings account Life insurance On-the-job training Paid time off Vision insurance

Work Location:

In person