Tow Truck Dispatcher Ellis Brothers Towing & Repair Warren, MI Job Details Full-time $60,000 - $90,000 a year 6 hours ago Benefits Health insurance Paid time off Employee discount Qualifications Computer operation Computer literacy Fleet management Dispatching Maintenance task scheduling Data entry Computer skills Full Job Description Overview Both sides of this business need a strong manager in place. On the towing side — keep the fleet moving, drivers accountable, and calls handled correctly every day. On the repair side — build the process, grow the customer base, and treat it like the real revenue opportunity it is. Neither side runs itself. You are responsible for making sure both run well.

Note:

the owner handles customer escalations, motor club and contract relationships, and major vendor decisions directly. Those stay with him.

CORE DUTIES

— TOWING (primary responsibility) Driver and Fleet Management (drivers report directly to this manager) Build and publish weekly driver schedules at least one week in advance. Drivers are accountableWe are looking for a reliable full-time dispatcher to join our towing and repair shop team. This position includes dispatching tow truck drivers, answering phone calls, assisting with customers, and helping with service writing for our repair shop. this is a fast paced position that requires strong communication, multitasking, and customer service skills. Responsibilities Establish a clean repair order flow — every RO has a written authorization, documented labor times, accurate parts cost, and a completed quality check before delivery. Write and implement a price sheet for all services offered. No pricing should be improvised at the counter. Define and enforce a comeback policy — any repair returned within 30 days is a comeback, it gets tracked, and it gets reviewed. Make sure vehicles towed in from the road move into the shop smoothly and get written up promptly.

Answering incoming phone calls Dispatch tow truck drivers using Towbook Communicate with customers, drivers, police departments, and roadsides Monitor driver locations and update calls Assist customers with repair shop scheduling and service writing Create repair orders and document customer concerns Handle stressful situations professionally Enter accurate information into the system Requirements Strong communication and customer service skills Ability to multitask in a fast-paced environment Basic computer knowledge Reliable transportation Dispatching experience preferred not required Automotive or service writing experience is a plus Towbook experience is a plus Schedule Full-time Monday- Friday 8:00 AM-6:00 PM Saturday from 8:00 AM-1:00 PM Benefits Competitive pay Friendly work environment Overtime opportunities

Pay:

$60,000.00 - $90,000.00 per year

Benefits:

Employee discount Health insurance Paid time off

Work Location:

In person