A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
Must have availability for nights, weekends, & varying shifts
Pay:
$27.50/hour (Starting rate: $22.50/hour during the 90-day probationary period.) Performance-based pay increases are available after successful completion of the probationary period.
Experience Level:
Law Enforcement, Military and/or
Security Background Encouraged Applicants:
Veterans, Former Law Enforcement About FOS Monitoring Services, LLC FOS (Facility Operations Services) is a leader in real-time security monitoring for commercial properties across the United States. We are a mission-driven organization focused on proactive threat detection, rapid incident response, protecting people & property through real-time decision-making. As our operations expand, we are seeking detail-oriented, dependable individuals to join our dispatch & monitoring teams in a high-performance control room environment. Role Overview As a Dispatch Assistant, you will support Incident Management Coordinators (IMCs) in real-time surveillance & emergency response operations. You will work alongside an experienced monitoring team to observe live security feeds, identify suspicious or criminal activity & help coordinate appropriate responses. This role operates in a fast-paced, high-stakes environment where clarity, accuracy & sound judgment are essential. You will be responsible for maintaining detailed logs, supporting communication between teams & assisting in the dispatch of field personnel or emergency services when necessary. Key Responsibilities Assist Incident Management Coordinators with live video surveillance monitoring Identify & assess suspicious or criminal activity in real time Dispatch field personnel and/or emergency services when incidents occur Maintain accurate incident logs, communication records & status updates Coordinate with analysts & security personnel to ensure situational awareness Follow established protocols for escalation & reporting Provide support to Incident Management Coordinators as needed Qualifications High school diploma or equivalent (required). Strong attention to detail with a focus on accuracy in fast-paced environments Ability to multitask and manage competing priorities effectively Strong communication and decision-making skills under pressure Comfortable working day, swing, overnight, and/or weekend shifts Computer proficient & able to quickly learn new systems/ platforms Prior military, law enforcement, or security experience Experience with Google Workspace is a plus Training & Schedule Training schedule will be provided upon hire. Post-training schedule is TBD; candidates must have full availability for daytime, swing, overnight & weekend shifts. What We Offer Competitive entry-level pay with structured performance reviews Opportunities for pay increases after probationary period Career growth within a fast-growing operations team Mission-driven work environment focused on real-world impact Opportunity for veterans and service professionals to apply their experience in a meaningful role
Job Type:
Full-time Pay:
From $27.50 per hour
Benefits:
Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance Vision insurance Application Question(s): Which shifts are you available to work? Days Swing shifts Overnights Weekends Any shift Do you have CCTV monitoring experience? How would you rate your attention to detail and ability to multitask in a fast-paced environment?
Shift availability:
Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Required) Ability to
Commute:
Saint Michael, MN 55376 (Required) Ability to
Relocate:
Saint Michael, MN 55376: Relocate before starting work (Required)
