Senior Dispatcher Blanton's Air, Plumbing & Electric - 2.6 Fayetteville, NC Job Details Full-time $20 - $26 an hour 14 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer communication Productivity software Technical Proficiency Cross-functional communication Full Job Description

SENIOR DISPATCHER

Command the Board. Own the Day. Lead the Team. Experienced | Full-Time | Fayetteville/Raleigh Metro Blanton's Air, Plumbing & Electric has proudly served our community for 75 years and we're just getting started. As a 4.8-star rated home services provider with over 7,000 Google reviews, we deliver exceptional service through a culture built on integrity, growth, and care. We're looking for an experienced dispatcher who knows how to keep a fast-moving field team running like a machine, someone who can read a schedule, read a room, and make the right call under pressure. If you've done this before and you're good at it, Blanton's is where that skill gets recognized. $20-$26/HOUR + INCENTIVE

PAY UP TO

$1225 PER WEEK Full-Time

• 7:00 am-6:00 pm (2 shifts)
• Occasional Saturdays
• Fayetteville/Raleigh Metro

CAN DO ALWAYS GROWING BE KIND DO THE RIGHT THING DELIVER WOW WHO THRIVES IN THIS ROLE

This isn't an entry-level seat; it's for someone who already knows how to run a board under pressure.

The right person brings:

Calm Under Pressure:

when three techs go sideways and the phone won't stop ringing, you get sharper, not rattled

Sharp & Organized:

you can hold a dozen moving pieces (schedules, parts, priorities) in your head without dropping one

Decisive:

you make the right-tech-right-call decision fast, and you own the outcome

Clear Communicator:

techs, customers, and teammates all get a straight answer from you, every time

Ownership Mentality:

you treat the day's schedule like it's your own business, not just your assigned task list

Team-First:

you jump in for a tech or a teammate even when it's not technically your job

WHAT YOU'LL ACTUALLY DO

You're the hub connecting our field technicians to the customers who need them. On a typical day you'll: Keep each technician's skills and availability up to date so the right tech gets sent to the right job, every time Match incoming service calls to the best-fit technician based on skill, location, and urgency Track daily job data to drive smart scheduling decisions for the day ahead Run a daily report on which techs are ready for their next call, and lead the team's morning brief Make sure the parts a technician needs for a job are ordered and arrive on time Pitch in on other projects as the team grow; no two days look exactly alike

WHAT YOU'LL NEED

2+ years of dispatch or scheduling experience; home services/trades background is a plus, but not required A track record of staying sharp and organized when the day gets chaotic Strong communication skills; you'll work closely with techs, customers, and teammates Solid computer skills (Microsoft Office and web-based tools) ServiceTitan experience a plus, but not required

WHAT SUCCESS LOOKS LIKE

Six months in, here's how you'll know you've got it dialed in:

Right Tech, Right Call, First Time:

re-routes and callbacks are the exception, not the norm Techs Start the

Day Ready:

the morning brief runs on time, and every tech knows exactly where they're headed and what they need Parts Beat the

Truck:

the right part is on hand before the tech needs it, not chased down mid-job

Escalations Land Softly:

you catch problems early and resolve them before the customer ever feels them The Board Stays Ahead of the

Day:

you're already planning tomorrow's capacity while today is still running

Your Team Trusts You:

techs and teammates know you've got their day handled, so they can focus on the job in front of them

BENEFITS

Medical, Dental, Vision Life insurance Long-Term Disability Optional additional coverage 401(k) with match 3 weeks PTO + paid holidays We move fast! Most candidates hear back within 48 hours of applying.

READY TO BRING YOUR EXPERIENCE TO A TEAM THAT'LL ACTUALLY USE IT?

HIT

APPLY NOW.

Blanton's is an Equal Opportunity Employer. Let's build your future — together.