Dispatcher AnyDay Heating and Cooling Garner, NC Job Details Full-time $24

• $26 an hour 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Phone communication Staff scheduling Route planning Management reporting Client interaction via phone calls Full Job Description AnyDay Heating & Cooling is hiring a Dispatcher to run our daily operations from our Garner, NC office.

This role is critical to our business — you own the scheduling board, coordinate technician routes, and keep every day running efficiently for our customers, our technicians, and our revenue goals. What you'll do:

• Manage and optimize the daily technician schedule board, filling slots to 80-95% capacity
• Prioritize high-value and same-day repair calls, and match technician skills to job requirements
• Plan efficient routes to minimize drive time between jobs
• Send proactive customer updates at 9 AM, 12 PM, and 3 PM daily
• Coordinate emergency and urgent service calls as they come in
• Order required parts the same day they are diagnosed, and schedule follow-up appointments within 24 hours of parts arrival
• Prepare the next day's schedule board and complete a daily KPI scorecard What we're looking for:
• Strong organizational and multitasking abilities
• Excellent communication skills, phone and written
• Experience with scheduling or dispatch software — ServiceTitan experience is a big plus
• Ability to work under pressure and adapt as priorities change throughout the day
• Basic understanding of HVAC service operations
• Geographic knowledge of the Raleigh-Durham service area
• A problem-solving mindset and professionalism with customers and technicians alike If you take pride in a full, well-run board and thrive in a fast-paced office, we want to talk to you.

Pay:

$24.00

• $26.

00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person