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RT
RIGID TRANSPORT LLC
Dispatcher/Load Planner
Entry-Level JobVerifiedNo experience needed
Career Insights for Dispatcher
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Scorecard
Based on North Carolina data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$46,905 / year median in North Carolina
+7% projected growth
Job Description
```Duties```
- Coordinate and schedule transportation services for deliveries and pickups
- Communicate with drivers, customers, and other stakeholders to ensure timely and efficient operations
- Monitor and track shipments using GPS and transportation management systems
- Analyze data to identify trends, optimize routes, and improve overall efficiency
- Provide exceptional customer service by addressing inquiries, resolving issues, and providing updates on delivery status
- Maintain accurate records of all transactions, including data entry into relevant systems
- Collaborate with internal teams to ensure smooth operations and resolve any logistical challenges
- Collaborate with shipping and receiving departments to ensure accurate inventory management
- Plan and optimize transportation routes to maximize efficiency and minimize costs
- Use GPS, and Oracle Transportation Management software to facilitate transportation operations
- Work closely with third-party logistics providers (3PL) to coordinate shipmen ```Skills```
- Strong knowledge of phone systems and communication protocols
- Ability to analyze data and make informed decisions to optimize supply chain operations
- Familiarity with GPS technology for tracking shipments and optimizing routes
- Excellent organizational skills and attention to detail for accurate data entry
- Ability to multitask and prioritize tasks in a fast-paced environment
- Detail-oriented with strong organizational skills
- Proficient in computer skills, including Microsoft Office Suite
- Ability to work well under pressure and meet deadlines