Dispatch & Logistics Coordinator Location:

New Bern, NC Salary:

Starting at $37,000 per year

Type:

Full-Time About the Role Vector Choice is seeking a highly organized and detail-oriented Dispatch & Logistics Coordinator to join our operations team in New Bern, NC. This position is responsible for coordinating onsite service appointments, technician schedules, equipment readiness, and client communications. You will serve as the central point of coordination between our Service Desk, technical teams, Procurement, Project Management, and onsite technicians to ensure service calls are scheduled, staffed, prepared, and completed successfully. If you thrive in a fast-paced environment, enjoy solving scheduling puzzles, and take pride in keeping operations running smoothly, we'd love to hear from you. What You'll DoDispatch & Scheduling Manage the centralized dispatch calendar for all onsite service calls. Schedule technicians based on skillset, location, availability, and service priorities. Coordinate scheduling across multiple teams and service regions. Handle emergency and same-day onsite service requests. Adjust schedules when priorities change or technicians become unavailable. Communicate appointment confirmations and schedule updates to clients. Logistics & Equipment Coordination Track equipment required for upcoming onsite appointments. Coordinate with Procurement to verify order status and delivery timelines. Ensure hardware is received, staged, configured, and ready before appointments. Verify technicians have all required equipment, documentation, and information before departure. Identify delays and coordinate rescheduling when necessary. Operational Coordination Maintain visibility into technician availability, PTO, training, and project commitments. Ensure adequate Service Desk coverage is maintained while technicians are onsite. Monitor upcoming appointments for readiness issues. Escalate scheduling, staffing, or equipment concerns before they impact clients. Maintain accurate scheduling and ticket information within company systems. Cross-Team Communication Serve as a key liaison between: Service Desk Technical Teams Procurement Projects Onsite Technicians Clients What We're Looking ForRequired Qualifications 2+ years of experience in dispatching, service coordination, customer service, technical support, logistics, or a related field. Strong organizational and time-management skills. Excellent verbal and written communication abilities. Ability to manage multiple priorities and deadlines simultaneously. Strong attention to detail and follow-through. Proficiency with Microsoft 365 applications. Preferred Qualifications Experience working in an MSP (Managed Service Provider) or IT environment. Experience with PSA or ticketing systems such as Autotask. Experience coordinating technicians, projects, or field service personnel. General understanding of IT hardware and service operations. Success in This Role Looks Like Reduced scheduling conflicts and missed appointments. Improved technician preparedness and onsite readiness. Accurate tracking of equipment from order through deployment. Strong communication with clients and internal teams. Efficient coordination across Service, Projects, and Procurement. Why Vector Choice? At Vector Choice, we believe great service starts with great people. You'll be part of a collaborative team that values accountability, communication, operational excellence, and continuous improvement. This role offers an excellent opportunity for someone interested in growing into future operations or service leadership positions.

Starting Salary:

$37,000 per year

Location:

New Bern, NC (In Office)

Schedule:

Full-Time, Monday through Friday Apply today and help keep our service operations running efficiently while delivering an exceptional experience for our clients.

Pay:

From $37,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Referral program Vision insurance

Work Location:

In person