A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
Welcome to the commerce center of Southern New Hampshire! Here at Rockingham County, NH, we service our local community through efforts at our County Attorney's Office, Registry of Deeds, Sheriff's Office, Department of Corrections, Finance Office, Human Resources, Nursing Home, Assisted Living Community, and Facilities Operations. We believe in empowering and challenging our team members through opportunities of growth, education, and wellness initiatives. Our team is driven by our mission of serving our community. Be a part of the bigger picture, work alongside industry professionals, enjoy fantastic benefits + generous paid time off, and discover the Rockingham County difference.
SCOPE OF POSITION
The Dispatch Operator dispatches calls for service to 24 Police and 18 Fire/EMS Departments within Rockingham County.
A DAY IN THE LIFE
Rockingham County Sheriff's Office is a public safety entity comprised of several divisions. The Administrative Services Division includes an Emergency Dispatch Center that operates 24 Hours/Day, 7 Days/Week. The Dispatch Operator is a vital part of our team who assists law enforcement and emergency personnel in responding to calls for assistance by dispatching deputies, police, fire, and EMS units through maintaining accurate, electronic logs of all calls as well as providing geographical and incidental information to emergency units. Our Dispatch Operators send and receive information through the NH State Police (SPOTS) system.
REQUIRED EDUCATION AND EXPERIENCE
Must have valid driver's license. Ability to pass a rigorous background investigation, occupational health assessment & drug test. No criminal record. High School graduate or GED required. Certification in NH State Police On-line Telecommunications System (SPOTS), preferred. Familiarity with IMC public safety software is a plus. Proficiency in computer use and ability to adapt to new and changing technology. Proficiency in database queries and accuracy in data entry. Ability to handle an array of duties at once and remain calm and focused. Ability to work weekend, evening and holiday shifts as required. Shift assignments are determined after training completion.
STATUS/SHIFT
Full Time / Non-Exempt / Union
SHIFT DIFFERENTIAL
2nd
Shift:
$1.75/hour 3rd
Shift:
$2.00/hour
Weekend Premium:
$1.50/hour Equal Employment Opportunity. Mandatory post offer physical and drug testing for new hire. Criminal records check required. Rockingham County offers a complete benefits package to our Dispatch Operators including: health, dental, vision, life insurance, short-term disability and optional long-term disability. Employees working 35 hours or more per week will be enrolled in the New Hampshire Retirement System (pension plan). Go to www.nhrs.org for more information.
For complete benefit information:
Rockingham County Benefit Guide - Dispatch (Download PDF reader)
Additional Benefits Include:
Paid Time Off (22.13 days accrued each year, pro-rated for part time employees) 11-12 Paid Holidays 100% Paid Short Term Disability (for full time employees) 100% Paid Life Insurance ($25,000) and AD&D Insurance ($25,000) Optional Long Term Disability Optional Deferred Compensation 457B Retirement Plans Tuition Reimbursement ($4,000 annually following one year of employment) Employee Assistance Program Employee Discount Website On-Site Gym, Staff Dining/Cafeteria, and Quiet Room w/ Massage Chair
