What We Offer:

Work Environment

Be a part of a collaborative environment that cultivates individual growth Competitive Compensation
Including an annual bonus plan, and 401k company matched up to 4% Paid Vacation
Plus an annual option to purchase additional vacation, too Wellness Support
With an annual wellness allowance, paid personal care days and a 24/7

Employee & Family Assistance Program Your Responsibilities:

Receive emergency and non-emergency calls from customers, recording significant information, and prioritizing calls based on levels of importance Partner with Load Builders to maintain connection with both the customer and field representative in the execution of scheduled work Apply knowledge, and application policies and procedures effectively, and understanding the Sales Processes to ensure customers are billed appropriately Prioritize work and escalate emergency calls where required, rescheduling less critical work. Deliver status updates and pertinent information as required to Operations Managers and various internal parties Bring forward and implement recommendations to optimize performance and proactively resolve issues Make difficult and time sensitive decisions to support business objectives Maintain call center metrics (Average Handle Time, after call work, returned calls) Provide guidance to CSRs and Sales Representatives regarding building codes and gas codes, details regarding the technicians' schedules, and if the company can fulfill certain types of customers' request

Your Skills :

Strong attention to detail Organizational skills Communication skills Problem solving skills Collaboration skills

Your Experience:

Post-secondary degree or equivalent experience is an asset 3-5 years' experience in dispatch or a related field, preferably in a contact center or transportation environment Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility. Job Requirements

Work Experience Customer Service Job Requirements
Education Diploma/High School Equivalent

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