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DR
Dead River Company
Routing Specialist/Dispatcher
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$53,805 / year median in New Hampshire
+7% projected growth
Job Description
Position range in Grafton County $39k
- $51k Per Year Routing Specialist/Dispatcher Dead River Company
Occupation:
Dispatchers, Except Police, Fire, and AmbulanceLocation:
West Lebanon, NH- 03784
Job Type:
Full Time (30 Hours or More)Posted:
04/21/2026 Positions available: 1Source:
Dead River CompanyWeb Site:
www.deadriver.com Job #:ROUTI006463
Job Requirements and Properties Work Onsite Full Time Schedule Full Time Job Description . Join Our Team- Find Your Future!
POSITION SUMMARY
Ensures the timely, safe and efficient delivery of petroleum products utilizing a computerized dispatching system. This position effectively communicates with customers, schedules trucks and drivers, and monitors delivery progress to assure a high level of customer satisfaction and an efficient, profitable operation. This position also requires the planning, scheduling and coordination of timely, safe and efficient daily delivery of petroleum products through route building. Building and mapping daily delivery routes to assure a high level of customer satisfaction, and efficient and profitable operation.- Courteously answers the phone, recording customer orders and information, or resolving customer problems.
- Acts as the primary communication line with all drivers and customer service representatives. Monitors driver progress in completing routes and ensures that drivers stay on trackroute
- Assigns same-day deliveries to the appropriate driver
- Reviews and seeks to improve key metrics (throughput, delivery defects, safety)
- Forecasts daily and weekly demand based on weather, degree day accumulation, and direction on degree day pull.
- Builds efficient routes by mapping and sequencing deliveries. Reviews customer account information to ensure it is correct.
- Analyzes burning pattern changes for accounts and adjusts delivery forecasting based on seasonality
- Reviews Delivery Dispatch and Routing Specialists logs (auto to will-call, adding appliance, terminating, etc.) and updates accounts for forecasting accuracy.
- Reviews k-factor exception reporting, run-out warning report, and next day deliveries and takes appropriate action.
- Highly Competitive Compensation and Industry Leading Benefits
- Paid weekly!
- Health Insurance
- Premiums as low as $6 for full time employees!
- Dental insurance and Vision Insurance
- Company Provided Life insurance, Short-term and Long-Term disability
- 401(k) plan with company match
- Paid time off and paid holidays
- Tuition assistance for employees and scholarships available for employees' children
- Discounts on our products and services
- Opportunities for growth throughout our footprint.
OTHER ATTRIBUTES REQUIRED
- Planning and scheduling skills
- Strong communication and interpersonal skills
- Ability to work in a team environment
- Analytical skills
- Technologycomputer skills
- Ability to meet deadlines
- Ability to remain focused on detailed work
- Additional Information Help for Additional Information.