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Assistant Dispatcher
Career Insights for Dispatcher
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Scorecard
Based on New Jersey data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$51,143 / year median in New Jersey
+7% projected growth
Job Description
Assistant Dispatcher at DM2 Distribution LLC Assistant Dispatcher at DM2 Distribution LLC in Passaic, New Jersey Posted in 10 days ago.
Type:
full-time Dispatchers for our growing, expanding company with a focus on package delivery are in demand. The ideal candidate for this position has prior experience in the transportation industry and will be responsible for all aspects of customer service and support including, but not limited to answering calls and responding to emails from customers, tracking packages and reporting on their status, ensuring that packages arrive on time and resolving any issues related to shipping.
Responsibilities:
Issue orders to the drivers through a radio, computer or phone.
Receive and respond to complaints from customers.
Manage customer expectations.
Input customer data into a computer system.
Communicate with dispatchers at other locations.
Receive and respond to customer inquiries.
Enter customer information into a computer database manually or automatically.
Monitor customers' accounts and address customer issues through calls, letters, or e-mails. recblid m8eo4er4aklo14m5qmav5pxw6bxv9y