JOB TITLE

LTL City Dispatcher

REPORTS TO

Service Center Manager City Dispacting Preferred

• Medical Insurance with

NO PREMIUMS.

• 401K Company match
• 10 paid holidays off
• 2 weeks Paid Vacation after first year, 3 weeks after 5 years
• Ward is a 95-year-old, 4th generation, family-owned LTL Company
• Bill Ward Jr, our current President is a proud graduate of the US Naval Academy
• Ward has opened 5 new terminals over the last 8 years

DUTIES AND RESPONSIBILITIES

• Coordinate and/or delegate the work of local operations in the areas of: Pickup and Delivery operations, dock operations, linehaul cut-times, claims prevention, determination of amount of manpower hours and staffing, service center physical plant and equipment maintenance and risk management.
• Effectively use Computerized Dispatch System, prepare routes and dispatch local P & D drivers. Ensure all freight is out for delivery according to service standards and customer requirements.
• Handle phone calls from customers in accordance with Ward's telephone etiquette and customer service standards. Assist service center office staff with customer service phone calls regarding scheduling appointment freight, tracing, customer problem resolution, etc.
• Support both Operations and Sales efforts within the service center as well as across service center lines.
• Control service center costs to keep them within plan, including risk minimization for the company in all areas such as claims and safety.
• Participate in monthly Business Development meeting with Sales Leader and other appropriate supervisory staff members in order to identify problems and / or progress with regard to achieving service center goals.

Accountable to update and / or make additions to the service center tension chart based on output of monthly meeting. Must be prepared to discuss output with Vice President of Operations and Director of Regional Sales at quarterly review.

• Work closely with Safety Department to ensure compliance with Safety audit, company policy and external regulations.
• Recognize and/or reward employee contributions (through verbal acknowledgement, mention in the Driving Force Newsletter, gift certificate, letter from you, etc.). Confront negative or inappropriate behavior, resolving the issue.
• Properly communicate company policies and plans to all associates and communicate employee feedback to the appropriate department / service center.
• Ensure the work environment within the service center is customer focused, positive and based on trust and respect thus ensuring we maintain a non-union status at the service center.
• Hold effective weekly meetings with management team.
• Pursue personal development opportunities and encourage others along the same path.
• Work closely with Human Resources Department to ensure compliance with company policy and external regulations.
• Adhere to green book guidelines on structure.

REQUIREMENTS

• Three to five years working experience in the motor carrier industry preferred, including knowledge of operations, clerical procedures, and DOT and HAZMAT regulations.
• Must have basic understanding of customer service and desire to support Ward's quest to always service the customer first.

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance

Experience:

Dispatching:

2 years (Required)

Work Location:

In person