We are hiring full-time individuals to work as dispatchers in our fast-paced environment. Dispatchers are responsible for warehouse duties including: Communicates with sense of urgency with all parties keeping them informed of scheduling or delivery issues, answering questions, responding to requests and identifying and implementing solutions. Monitors how delivery teams are progressing through their routes and schedules - informs or adjusts as necessary. Ability to act with flexibility, as a conductor in complex situations while considering multiple variables to reconfigure work. Advises delivery teams of the proper actions regarding customer, logistics or other problems which could arise and affect scheduled deliveries. Resolves customer service issues by identifying and explaining the best solution, taking the appropriate action and following up to ensure complete resolution. Prepares quality reports, load out reports, dispatch logs and tracking logs, and set up of manifests Manages exceptions not limited to late departures or arrivals, breakdowns, in-home service time, NAH, go backs, accidents, product or in-home damages, delivery team illness or injury, HOS, unplanned billing, trends. Releases teams upon completion for the day. Documents any issues that arose to alert next-shift personnel and superiors. Performs other related duties as required and assigned.

Requirements:

1-3 years relevant logistics/dispatch experience collectively considered Ability to establish and maintain effective relationships with employees, contractors, supervisors and the public requiring courtesy, discretion and independent judgment. Excellent organizational, leadership, communication, and reporting skills High energy and ability to motivate other Routing, dispatch, and warehouse experience (preferred) Knowledge of MS Office and other operational or client systems Ability to safeguard customers' personal information. Detail-oriented, analytical problem-solver and ability to multi-task in a demanding environment, high-pressure, high-volume environment. Knowledge of relevant policies, practices and procedures and requirements/standards.

Pay:

From $18.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off

Experience:

Customer service: 1 year (Required)

Dispatching:

1 year (Required) Ability to

Commute:

Keasbey, NJ 08832 (Preferred)

Work Location:

In person