Between $17.90 and

$25.96

Per Hour

Position range in Santa Fe MSA $16.09

• $23.

60 Per hour

DISPATCHER

City of Santa Fe, New Mexico

Occupation:

Dispatchers, Except Police, Fire, and Ambulance

Location:

Santa Fe, NM

• 87501
  

Job Type:

Full Time (30 Hours or More)

Posted:

09/16/2026

Positions available: 1

Source:

City of Santa Fe, New Mexico

Web Site:

www.santafenm.gov

Expires:

09/26/2026

Job #: 541-10

Job Requirements and Properties

Help for Job Requirements and Properties. Opens a new window. Work Onsite

Full Time Schedule

Full Time

Job Description

Help for Job Description. Opens a new window. General Definition of Work Performs Dispatch operations and administrative support for the Santa Fe Trails bus system to provide customer service and communications to operators. Supervision Received Works under the general guidance and direction of the Transit Dispatch Supervisor. Supervision Exercised None Qualification Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. A position may not include all of the duties listed and the listed examples are not an exhaustive list of the duties that may be found in a position of this class. Essential Functions

• Assigns busses and provides assistance to Operators as needed.
• Communicates and shares pertinent information with supervisor(s), office staff, Transit Operators, and the general public.
• Communicates with Maintenance staff to identify issues and schedule repairs for vehicles as necessary
• Coordinates emergency response to broken-down units, accidents, and issues involving a police response, including contacting Emergency Services, tow truck services; coordinates work orders, repairs, and other services with supervisor(s).
• Communicates route and operator needs to supervisor(s).
• Determines cross platform travel needs including car, bus, and trail in both urban and rural areas.
• Distributes schedules, instructions, forms, route information and other materials to Transit Operators as requested by supervisor(s).
• Maintains fuel, mileage, key, and dispatch logs and provides reports related to radio communications including bus/van schedule board, daily operations, and condition of vehicles.
• Monitors, evaluates, and manages smart transportation systems including Route Match, MOM, other programs, and applications.
• Monitors and evaluates established bus routes and assists with developing schedules in accordance with transit travel time indexes.
• Provides information to customers regarding emergencies, traffic reports, levels-of
• service for public transportation, and related needs.
• Responds to employee complaints, concerns, and requests in a courteous manner; reports issues to supervisor(s) as necessary.
• Re-routes services as needed in high-volume traffic scenarios, relaying all route discrepancies, traffic reports, and general transit information as necessary.
• Takes part in trainings that maintain and enhance knowledge and skills.
• Utilizes 2-way radio communications and telecommunications systems to provide radio dispatching/communication in accordance with F.C.C. regulations. Knowledge, Skills, and Abilities
• Ability to determine minor vehicle maintenance problems.
• Ability to work in a professional and courteous manner with employees, other departments/division, and the general public.
• Ability to learn routes, traffic patterns, and safety and division policies.
• Knowledge of F.C.C. guidelines
• Knowledge and uses of 10-codes, Zulu time, and NATO Phonetic in communications.
• Familiarity with or ability to learn to use DOT applications, dispatch management software, tablet and route/bus stop software, cloud based software, and Kronos.
• Knowledge of City streets.
• Knowledge of busses/vans.
• Knowledge of Uber/Lift, RTD, Park & Ride, Rail Runner, and other transferable transportation services.
• Skill with or ability to learn Data collecting applications and fare box operations,
• Skill in the operation of hand-held 2-way radios
• Attention to Detail
• Ability to be thorough when performing work and conscientious about attending to detail.
• Customer Service
• Ability to interact with customers in a friendly and professional manner, ability to work to resolve issues quickly and effectively, and is knowledgeable about products and services.
• Deciding and Initiating Action
• Takes responsibility for actions, projects, and people; makes quick, clear decisions which may include tough choices, after considering risks.
• Decision Making
• Specifies goals and obstacles to achieving those goals, generates alternatives, considers risks, and evaluates and chooses the best alternative in order to make a determination, draw conclusions, or solve a problem.
• Delivering Results
• Ability to set high standards for quality, quantity, and timelines. Focuses on customer needs and satisfaction. Consistently achieves project goals.
• Interpersonal Skills
• Ability to show understanding, respect, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others and relate well to different people from varied backgrounds and different situations.
• Learning
• Uses efficient learning techniques to acquire and apply new knowledge and skills; uses training, feedback, or other opportunities for self-learning and development.
• Mathematical Reasoning
• Solves practical problems by choosing appropriately from a variety of mathematical and statistical techniques.
• Problem Solving
• Ability to identify problems; determine accuracy and relevance of information; use sound judgment to generate and evaluate alternatives and make recommendations.
• Reading
• Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
• Resilience
• Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.
• Skills in computer software/applications/office technology
• Knowledge of modern office practices, procedures, and the use of standard office equipment and machinery.
• Teaching Others
• Helps others learn through formal or informal methods; provides resources to help teach others; acts as a mentor.
• Thinking Strategically
• Thinks strategically and promotes best practices and leading-edge ideas.
• Writing
• Writes in a clear, concise, and organized manner for the intended audience.
• Written Communication
• Composes, reviews, edits, and issues written materials for diverse audiences and communicates purpose in a succinct and organized manner that is appropriate for context, time, and place.
• Education Requirement High School diploma or GED Experience Requirement Two (2) years' experience in radio communications, or equivalent combination of education and experience.

Education and Experience Equivalency One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirements. Licensure and Certifications

• Must possess a valid driver's license.
• Defensive Driving. Special Requirements
• Must pass a drug and alcohol screening prior to employment. Subject to random drug and alcohol testing during employment.
• Must obtain and maintain a City of Santa Fe driving permit within three (3) months of hire. Physical Requirements
• Must be able to operate cars safely.
• Must be able to frequently use methods of communication, research, and information tracking such as telephone, computer, etc.
• Prolonged periods sitting at a desk and working on a computer or using radio.
• Requires the exertion of up to 10 pounds of force.
• Requires speaking or hearing and using hands to finger, handle or feel, requires sitting, standing, walking, stooping, kneeling, crouching, or crawling, reaching with hands and arms and lifting.
• Standard vision requirements.
• Vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly, or quickly.
• Hearing is required to perceive information at normal spoken word levels and to receive detailed.

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