Employment Status:

Full-time Department:

Customer Service Representatives ✓ Pension ✓ Dental Insurance ✓ Disability Insurance ✓ Bonuses ✓ Health Insurance ✓ Life Insurance ✓ 10hr ✓ Nights ✓ Evenings A leader in the energy industry since 1930, Main-Care Energy is proud to be 100 percent employee owned. We are one of the oldest employee-owned companies in New York State, and we're looking to expand our team with the right candidates. We have an immediate opening for an

OVERNIGHT

Customer Communications & Dispatch Support Representative located at our Albany office. Our Customer Communications/Support Representatives understand the importance of teamwork and possess a "customer first" attitude. The right candidate also has excellent communication skills, the ability to multi-task and problem-solve, and can successfully work independently.

Qualifications:

A "customer first" attitude 3+ years Customer Service Experience Excellent communications skills & time management Ability to multi-task & work independently Problem-solving skills Computer skills including Microsoft Word and Excel Call center and experience in electronic customer communications a plus Responsibilities include but not limited to: Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Dispatch support for Service Technicians and Fuel Drivers Administrative tasks as assigned Maintaining a positive, empathetic and professional attitude toward customers at all times. Maintain knowledge of our products & services so that you can successfully assist customers. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Ensure customer satisfaction and provide professional customer support. Miscellaneous tasks to support the company daily operations Holiday coverage (rotation shared by all representatives)

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance

Schedule:

OVERNIGHT 9

30pm to 7:30am (Wednesday - Saturday) 10 hour shift 4 day work week Supplemental pay types: Bonus pay

Work Location:

Albany, NY - In Person position

THIS IS NOT A REMOTE POSITION & RELIABLE TRANSPORTATION IS ESSENTIAL

Experience and License Requirements Customer Service Experience 3 years minimum Microsoft Word and Excel