Overnight Dispatch Route Coordinator

PROFESSIONAL TRANSIT ASTORIA

Astoria, NY Job Details Full-time From $22 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Referral program Retirement plan Qualifications City street navigation Route optimization Route planning Fleet management High school diploma or GED Dispatching Transportation management systems Multi-line phone systems

Typing Full Job Description Pay:

From $22.00 per hour Job description: Overview We are seeking a highly organized and detail-oriented Dispatch Coordinator to push overnight transportation routes.

Route Coordination:

Assist in the planning, optimization, and adjustment of routes based on passenger needs, traffic conditions, or other factors. Reassign routes necessary to cover unexpected changes. Review and adjust routes during the shift to improve efficiency or address any safety concerns.

Customer Service:

Address inquiries and complaints from staff, passengers, and the community in a professional and timely manner. Provide regular communication and updates regarding any significant operational changes or emergencies.

Administrative Tasks:

Maintain accurate records of routes, schedules, driver assignments, and vehicle maintenance logs. Compile reports related to performance metrics, delays, incidents, or other relevant transportation data. Assist in scheduling driver shifts and managing time-off requests.

Technology Utilization:

Operate and troubleshoot dispatch software, tracking systems, and other technological tools used in fleet management.

Qualifications:

Geographical Knowledge of the Five (5) Boroughs, Required. Will Be Tested. High school diploma or equivalent required; additional education in transportation management or logistics preferred. 1 year of experience in a transportation or logistics role, preferably within a bus or public transportation environment. At least 1 year of experience in transportation dispatch and in-depth understanding of creating routes/schedules for transportation. Familiarity with dispatching, route planning, and GPS tracking software. Strong communication skills, both written and verbal, with the ability to handle multiple tasks in a fast-paced environment. Problem-solving skills and the ability to make quick decisions under pressure. Knowledge of local, state, and federal transportation laws and regulations, particularly those related to AAR, preferred. Ability to work flexible hours, including weekends, early mornings, late evenings, as needed. Subject to Pre-Employment and Random DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason. Exceptional communication skills with proficiency in phone etiquette and multi-line phone systems. Strong typing skills and experience with data entry accuracy. Ability to work overnight shifts reliably while managing multiple priorities effectively. Tasks As Assigned. Schedule Overnight | Sunday - Thursday | 8pm - 4am

Rate:

$22

Per Hour Job Type:

Full-time Pay:

From $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance People with a criminal record are encouraged to apply

Experience:

Dispatching:

1 year (Required)

Work Location:

In person