T. Webber is seeking an additional dispatcher to add to our team of customer-focused, team driven professionals. The primary role of the dispatcher is to ensure that service technicians' daily schedules run efficiently and that we meet client needs in a timely and professional manner. The dispatcher's goal is to provide exceptional service by skillfully evaluating each customer call for severity needs and concerns and couple them with the appropriate field staff according to skill set, tools or equipment, and location. The dispatcher will aid the call center and service departments by being fully engaged with the technicians and clients. This position must effectively communicate with technicians on any day-to-day situation that arises to ensure a steady process in a busy environment. Successful candidates for this role are those who have conceptual judgment and decision-making skills, are excellent organizers, are stable and poised under pressure, and can adapt quickly.

Pay Range:

$18.00

•$22.00 Hourly + bonus opportunities!

Shift:

Mon-Fri 8:00 am

•5:00 pm with 1 day per week 11:30 am

•7:00 pm and rotating

Saturdays What We Offer:

Affordable Medical, Dental, and Vision plans 401K with company match Short

•and Long-Term Disability plans Accident & Critical Illness Insurance available Free life insurance Paid Holidays Sick time and Vacation Time Future advancement opportunities

Job Duties:

Schedule and coordinate all booked service & maintenance calls Proactively plan, forecast, and dispatch service calls Accurately dispatches the required Service Technician with the correct skill level for the service call, minimizing unnecessary costs and building customer confidence Communicates the status of the service call to the customer while it is in progress and follows up with the customer after the service call has been completed Assist Service Manager in ordering materials and/or equipment and tracking with the warehouse Determine best course of action, using discretion and judgment to ensure all technician and client concerns are dealt with in a timely manner to enhance client satisfaction and retention Works closely with various departments to provide administrative tracking support Makes recommendations to improve and strengthen the Customer experience Works cohesively with various departments to support and promote multiple business solutions In addition to the Dispatch duties, this position will perform a variety of administrative and clerical tasks as requested Join the weekend rotation to ensure that customers are taken care of in a timely manner

Requirements:

Ability to handle a multi-line phone system while entering data Must have dependable transportation and be prompt. Strong ability to multitask in a fast-paced environment. Maintain an effective working relationship with employees, customers, and industry partners Highly organized and detail-oriented with exceptional follow-through ability Excellent problem-solving capability with good judgment and decision-making skills Highly motivated, self-starter who is flexible and has a positive attitude Working knowledge of Service Titan software a plus About T.

Webber:

T. Webber Services Corp is a market leader in the home service industry with an A+ rating by the BBB. With generations of experience delivering the highest quality service available T. Webber provides plumbing, heating, air conditioning, electrical, drain & sewer and bathroom remodeling services throughout the Hudson Valley. T.Webber Plumbing, Heating, Air & Electric located in the Hudson Valley, NY is growing throughout all departments and bringing on more great employees and is building an amazing team and culture, expanding and creating many new opportunities. T Webber is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type:

Full-time Pay:

$18.00

•$22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Dispatching:

1 year (Preferred)

Work Location:

In person