A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
Trailways of New York is Hiring Trailways of New York, a prominent and prestigious family-owned intercity bus company established in 1926, is currently seeking a motivated and detail-oriented Dispatcher to join our team at our corporate office in Hurley, NY.
About Us :
Trailways of New York offers 24/7 transportation services throughout New York State, extending to Montreal and Toronto in Canada, and from Toronto to Detroit, Michigan.
Role Overview:
As a Dispatcher at Trailways, you'll be pivotal in managing and overseeing the daily operations of our motor coach fleet, ensuring the safe, orderly, and timely movement of our passengers.
Responsibilities:
Directing and communicating with a highly regulated workforce of motor coach operators to provide timely updates and instructions. Scheduling and dispatching buses according to timetables and passenger requirements. Monitoring bus routes to address delays or emergencies. Maintaining accurate records of trip schedules, operator assignments, and vehicle maintenance. Assisting with resolving passenger inquiries and complaints. Coordinating with maintenance staff to ensure vehicles are in good working condition. Ensuring compliance with all safety regulations and company policies.
Requirements:
Previous experience as a dispatcher, preferably in the bus or transportation industry. Must be available for days, nights, overnights, weekends and holidays. Excellent time management and critical thinking skills. Strong written and verbal communication skills. Meticulous organizational skills with sharp attention to detail. The ability to multi-task in a fast-paced environment. The ability to work well under pressure and solve problems in real time. A strong work ethic and can function independently. The ability to pass a DOT pre-employment drug screen.
Benefits:
Annual compensation-$48,000.00-$50,000.00. Paid vacation, holidays and sick time. 401k with company match. Medical, dental, vision and life insurance. Opportunities for professional development, growth, and career advancement within the company.
Join Us :
If you are passionate about ensuring safe and reliable transportation for passengers and are seeking a rewarding opportunity to contribute to our mission, we encourage you to apply today. Trailways of New York is committed to fostering an inclusive and diverse workplace. In compliance with Federal, State and applicable Local equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, national origin, sex, religion, sexual orientation, disability, military status or any other status protected by law.
Job Type:
Full-time Pay:
$48,000.00 - $50,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Referral program Vision insurance
Experience:
dispatching, (preferably bus or transportation): 1 year (Required)
License/Certification:
Commercial Driver's License (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required)
