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NL
Next Level Design and Construction
Bilingual (Spanish/English) Customer Care Representative / Dispatcher
Entry-Level JobVerifiedNo experience needed
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Based on New York data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$50,769 / year median in New York
+7% projected growth
Job Description
EZ HPS Services is a growing, family-owned plumbing, HVAC, and septic company that prides itself on exceptional customer service, honesty, and quality workmanship. We believe every customer deserves a great experience from the first phone call to the completion of the job. We're looking for a friendly, organized, and dependable Customer Care Representative to become the voice of our company. Position Summary As our Customer Care Representative, you'll be the first point of contact for customers. You'll answer incoming calls, schedule service appointments, coordinate with technicians, and ensure every customer receives outstanding service. This is a fast-paced position that requires excellent communication skills, strong attention to detail, and the ability to multitask. Responsibilities Answer incoming phone calls with professionalism and enthusiasm. Schedule and dispatch plumbing, HVAC, and septic service appointments. Communicate with technicians throughout the day regarding schedules and customer updates. Follow up with customers after service to ensure satisfaction. Respond to emails, text messages, and online inquiries. Process payments and assist with invoices when needed. Maintain accurate customer records and job notes. Handle customer concerns professionally and help resolve issues. Assist with general office duties as needed. Qualifications Previous customer service or office experience preferred. Dispatching or scheduling experience is a plus. Experience in plumbing, HVAC, construction, or home services is highly preferred. Excellent phone etiquette and communication skills. Strong computer skills and ability to learn new software. Highly organized with strong attention to detail. Able to prioritize multiple tasks in a fast-paced environment. Positive attitude and team-oriented mindset. Bilingual (English/Spanish) What We're Looking For We aren't just looking for someone to answer phones; we're looking for someone who genuinely enjoys helping people, stays calm under pressure, and takes pride in providing an exceptional customer experience. If you're dependable, organized, and enjoy being part of a close-knit team, we'd love to meet you. Apply today and become part of a company where your work truly makes a difference.