General Job Description Provide administrative and operational support while serving as the primary owner of invoicing, billing and data collection for the KPI. Although this role has specific areas of ownership, all office personnel are expected to collaborate, cross-train, answer incoming calls, assist with dispatch, scheduling, COD collections, and support the overall operation as business needs require. Primary Responsibilities

• Convert completed work orders into invoices.
• Manage recurring billing (alarm contracts/OpenPath/Avigilon).
• Review billing accuracy.
• Process purchase orders.
• Maintain billing records.
• Assist with collections when necessary.
• Prepare customer documentation for invoices.
• Answer incoming calls.
• Assist with dispatch and scheduling.
• Monitor company email and "info" email. Create work orders and schedule service calls while coordinating with staff.
• Cross-train in office functions.
• COD service calls- Call to collect if it was not done the day of service. Shared Responsibilities (All Office Staff)Customer Service
• Answer all incoming telephone calls promptly and professionally.
• Greet customers in a courteous and helpful manner.
• Take ownership of customer requests from beginning to completion.
• Ask appropriate questions to accurately determine customer needs.
• Provide timely follow-up to customers and vendors. Dispatch & Scheduling
• Schedule service calls.
• Dispatch technicians as needed.
• Assist with technician scheduling and workload balancing.
• Monitor job status throughout the day.
• Communicate schedule changes with customers and technicians. Office Operations
• Process COD collections and customer payments.
• Maintain accurate customer records.
• Document customer communications.
• Assist coworkers during periods of high call volume.
• Cross-train on essential office functions.
• Support company goals through teamwork and collaboration. Accountability
• If you start a task, you are responsible for seeing it through to completion or communicating an appropriate handoff.
• Employees are expected to assist one another whenever business demands require it.
• Employees are expected to contribute to an efficient, positive, team-oriented work environment. Performance Expectations
• Maintain a professional attitude.
• Demonstrate teamwork and accountability.
• Be flexible as business needs change. Working hours may need to be adjusted based on business demands or organizational needs.
• Complete assignments accurately and efficiently.
• Communicate effectively with coworkers, technicians, vendors, and customers.
• Take initiative to solve problems.
• Maintain confidentiality of company and customer information.
• Support continuous improvement efforts.
• Represent Gladd Security professionally at all times.

NOTE:

This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization.

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person