Shift Supervisor/Dispatcher SUNY Upstate Medical University - 3.6 Syracuse, NY Job Details Full-time 3 hours ago Qualifications Customer communication Customer service Patient service Computer skills Full Job Description Syracuse Management & Professional Full-time Opening on: Sep 15 2026 Centralized Patient Transport State of New York TH Staff Assistant 1, NSSL2 91194 UUP (State University Professional Services Unit) Add to favorites

Job Summary:

Serves as shift supervisor/dispatcher for Centralized Patient Transport on the evening shift. Provides leadership, direction and support to the Central Transport staff to ensure compliance with all policies and procedures related to the transport of patients. Dispatches transporters for patient movement, ensuring the transportation team is performing to protocol, addressing concerns promptly, scheduling job assignments when and where necessary. Assists in the training of new members of the Transport team. Completes surveys with members of the clinical team and patients to ensure the Transport team is providing an excellent service, and promptly follows up on any concerns. The dispatcher will also be responsible for completing assessments to ensure all procedures are being followed. Transports patients following all policies and procedures when needed. The Centralized Patient Transport Shift Supervisor/Dispatcher exemplifies the Upstate mission, vision and values and acts in accordance with Upstate policies and procedures.

Minimum Qualifications:

Associate's degree and 3 years of relevant experience or equivalent combination of education and experience plus excellent written/oral communication, organizational, and customer service and computer skills required.

Preferred Qualifications:

Relevant experience in a hospital or healthcare setting. Prior experience working with patient transport delivery systems and in a leadership or supervisory capacity strongly preferred.

Work Days:

Monday-Friday evenings. Rotating pass days, weekends, and holidays Message to

Applicants:

Recruitment Office:

Human Resources Rotating weekends and holidays may be required. This position will cover Community, Downtown, and the Command Center. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.