Schedule & Dispatch 122 South Street, West Winfield, NY 13491 $20
$24 an hour
Full-time $20
$24 an hour
Full-time Operations Support Specialist
Schedule & Dispatch We are seeking a dependable, organized, and customer-focused Operations Support Specialist to support our branch's scheduling and dispatch operations.

In this role, you will serve as the primary point of contact for customers and field crews, ensuring insulation projects are scheduled efficiently and employees are dispatched to job sites on time, including out-of-town assignments. The ideal candidate is detail-oriented, proactive, and confident, with excellent communication and organizational skills. This position requires someone who can manage multiple priorities, adapt to scheduling changes, and follow through on tasks independently. Key Responsibilities Coordinate insulation project schedules from the initial booking through completion. Communicate with customers regarding appointment dates, scheduling availability, cancellations, and rescheduling. Follow up with customers who have not responded to previous scheduling attempts. Monitor project status and maintain accurate scheduling records. Plan and organize weekly work schedules while adjusting for changing priorities and unexpected scheduling needs. Dispatch crews to job sites and communicate travel requirements for out-of-town projects. Prepare, print, and organize work orders for field teams. Serve as the central communication link between customers, employees, and branch operations to ensure projects run smoothly. Preferred Qualifications Previous experience coordinating and scheduling construction projects is preferred. At least one year of experience in the construction, trades, or service industry. Strong organizational, multitasking, and customer service skills. Ability to work independently and maintain attention to detail in a fast-paced environment. Strong communication skills. Benefits 401(k) with company match Health, dental, and vision insurance Health Savings Account (HSA) Flexible Spending Account (FSA) Life insurance Employee Assistance Program (EAP) Paid time off Referral program Retirement plan Tuition reimbursement

Pay:

$20.00

$24.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance Application Question(s): Do you have strong organizational, multitasking, and customer service skills? Why are you a good fit for this role?

Experience:

coordinating and scheduling construction projects : 1 year (Preferred) construction, trades, or service industry: 1 year (Required) Ability to

Commute:

West Winfield, NY 13491 (Required)

Work Location:

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