EMS - 3.0

Blue Ash, OH Job Details Full-time 1 hour ago Qualifications English Educational talks High school diploma or GED Driver's License Instructor-led training (training delivery method)

Typing Full Job Description Job Address:

10123 Alliance Road, Suite 320 Blue Ash, OH 45242 Job Summary The Dispatch Supervisor functions as the leader for the shift/team. The superviosr is responsible for shift assignments, staff schedules, and grid assignments, while still performing all duties and responsibilities of a dispatcher when necessary. The Dispatch Supervisor observes, corrects, and documents any tasks or actions that either need commending or correcting and reports them to the director. Key Responsibilities Leads the shift/team. Works with the other leaders to create, deliver, assess, and adapt the training of all newly hired and current dispatchers to maintain the skills and proficiency of the dispatch center staff. Assists in creating a QA/CQI program and identifies adaptable KPIs to be used to monitor, evaluate, and educate the dispatch center staff. Report items to the director that need attention, either positive or negative.

Qualifications Education:

High School Diploma or equivalent

Experience:

2 years

Emergency Services, Public Service, Customer Service or Call Center Experience Preferred License:

Motor vehicle operator's license

Additional Requirements:

Ability to read, write and understand English and the able to type a minimum of 25 words per minute. 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