A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
We're a fast-paced, family-run logistics company serving Northeast Ohio with a focus on reliability, customer service, and operational excellence. As we grow, we're looking for someone who thrives in a dynamic environment and is ready to jump in, solve problems, and support the team every day.
Position Overview:
As our Office Operations , you'll play a vital role in keeping shipments moving and on time. This is a blended position that combines customer communication , shipment processing , and light warehouse coordination . You'll work closely with our dispatchers, drivers, and warehouse team to ensure every shipment is accurate, documented, and on time.
What You'll Do:
Answer incoming phone calls and route them to the right team member. Schedule residential deliveries and confirm accessorial details. Respond to customer emails and follow up with updates or paperwork. Maintain delivery and inventory logs for key accounts. Enter shipment details into our system with precision. Match, file, and scan daily delivery paperwork (BOLs, PODs, etc.). Follow up with drivers on missing documentation. Assist the warehouse supervisor with daily flow and follow-through. Step in to support admin teammates when needed.
What We Expect:
Reliable attendance and punctuality—our team depends on it. High attention to detail and follow-through on every shipment. Clear, respectful communication with customers, drivers, and coworkers. Willingness to jump in, adapt, and support wherever needed.
Qualifications:
Prior experience in logistics, shipping, customer service, or operations preferred. Strong phone/email communication and data entry skills. Ability to work independently and stay organized in a fast-moving environment. Comfortable supporting warehouse operations as needed.
Perks & Benefits:
Competitive pay and opportunity for raises based on performance. Paid holidays and PTO. Supportive team environment Opportunity to grow with a company that's scaling smart. Ready to Apply? If you're dependable, detail-oriented, and ready to help keep things moving behind the scenes, we'd love to hear from you. James Air Cargo Inc. is an equal-opportunity employer. About
JAMES AIR CARGO
James Air Cargo has been owned and operated by Tom Goff for more than thirty years. The company began in a basement in Medina, OH with one van and one straight truck. From there the company grew by working with airlines. With no advertising, James Air Cargo was added to an airline brochure for delivery agents in Cleveland, and combined with word of mouth grew the business into what it is today.
