Intermodal Dispatcher

About Shamrock Express Shamrock Express, a division of ARL, is an intermodal drayage provider operating 275+ power units across 13 terminals in the Southeast, Mid-Atlantic, and key inland markets. We're expanding into Columbus and looking for a dispatcher who wants to help build a new terminal from the ground up. The Role You'll run the day-to-day dispatch operation for our terminals moving containers, managing driver workload, and keeping customers informed. This is a hands-on seat in a fast-paced environment where the work directly drives terminal performance. What You'll Do Dispatch owner-operators to cover daily container moves while balancing service, safety, and profitability Communicate proactively with customers on load status, delays, and exceptions Keep the TMS updated in real time so driver pay, billing, and reporting stay accurate Build strong relationships with drivers — their earnings and retention depend on how well loads are planned Monitor daily revenue, cost, and margin against goals; flag exceptions to leadership with a plan to fix them Manage service issues as they come up and follow through to resolution Partner with the terminal manager on driver retention, customer reviews, and performance improvement plans What We're Looking For Prior dispatch experience, ideally in intermodal drayage, trucking, or logistics Strong communicator who can hold their own with drivers, customers, and leadership Organized and calm under pressure — the phones don't stop Comfortable with TMS software and basic reporting Self-starter who wants to help build something, not just maintain it Compensation & Benefits $55,000-$65,000 base + bonus Fully paid medical 401(k) with company match

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Retirement plan Vision insurance

Work Location:

In person