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Ruan Transportation Management Systems
Overnight Dispatch Coordinator
Career Insights for Dispatcher
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Scorecard
Based on Ohio data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$47,056 / year median in Ohio
+5% projected growth
Job Description
Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.
Responsibilities:
Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment. Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance. Identify and resolve daily service and scheduling issues. Inform and escalate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance. Monitor drivers' hours of service to prevent DOT violations. Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations. Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time. Monitor and promote safety in all areas of dispatch.Requirements:
This a full time position working onsite in Grand Rapids, MI OR Tipp City, OH.Schedule:
Wednesday 11:00pm- 5:00am & Thursday
- Sunday 5:00pm
- 5:00am
Pay Range:
$19.86- $31.