HVAC Electrical Dispatcher

HVAC Electrical Dispatcher Associated Heating & Air Conditioning LLC Eugene, OR Job Details Full-time $19

• $22 an hour 6 days ago Benefits Paid holidays Health insurance Dental insurance 401(k) 401(k) 4% Match Vision insurance 401(k) matching Paid sick time Qualifications High school diploma or GED Desktop applications Productivity software Full Job Description Associated Heating and Air Conditioning is looking for a HVAC Dispatcher!

About us! Since 1978, our licensed technicians have proudly served our neighbors in Eugene, Lane County, and the surrounding areas. When you work with us, your satisfaction is our top priority. We take the time to truly understand your needs and recommend tailored solutions for your property, preferences, and budget. The HVAC Electrical Dispatcher will maintain communication with the electricians to coordinate dispatch board and any/all electrical calls. The HVAC Electrical Dispatcher will maintain the schedules of field technicians ensuring they are connecting with the customers and ensuring prompt responses for both routine maintenance and emergency service calls.

Rate of pay:

$19.00

• $22.

00

DOE Location:

90330 Hwy 99N Eugene, OR 97402 Essential Job Functions Dispatch Electricians using Service Titan Receive and respond to all client inquires and complaints Coordinate the schedule and monitor the dispatch board Prioritize the most urgent customer appointments Ensure quality customer experience by relaying detailed and accurate information to the electricians in the field Analyze and solve issues impacting electricians and customers Daily follow up on after hours call Other duties as assigned

Work Hours:

Normal Business Hours

• Monday-Friday
• 8:30 am
• 5:00 pm This is a non-exempt position.

Work hours to be determined based on the needs of the business. Overtime may be required based on the needs of the business. Competencies Experience in HVAC service-dispatching position is preferred, but will consider a candidate with 2+ years of Dispatch experience Strong written and verbal communication skills, including active listening Excellent customer service skills Ability to be empathetic and resolve customer grievances Ability to prioritize tasks in a fast-paced environment Must be able to maintain a high level of professionalism and customer service in stressful situations Must have the ability to work in a team environment Team player Work Environment Standard office with shared common space and individual workspaces with dividers. Physical Demands Prolonged periods of sitting at a desk Prolonged periods of working at a computer Must be able to lift 20 pounds Supervisory Responsibility None. All questionable matters are referred to Supervisor. Travel

• None Qualifications Requires a high school diploma or equivalent Minimum of six (6) months of previous dispatch experience preferred Must have experience with Microsoft Office Suite Positive attitude Friendly disposition Enjoys interfacing with technicians and customers on the phone This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice. What We Offer 401(k) with a 4% employer match Medical, dental and vision

• 100% paid for by the employer Paid holidays, vacation and OR paid sick leave Visit our website: www.

associatedheating.com Competencies This position requires strong time management skills and the ability to work independently or in a team. Must have the ability to maintain a high level of professionalism and customer service standards in stressful situations. This position requires excellent communications skills both verbally and written. Must be hard working, self-started with a positive attitude and respectful. This position requires excellent problem-solving, analytical skills and decision making. Education and Experience High school diploma and/or equivalent. Prefer a minimum of 6 months of previous experience as a dispatcher.