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GS
Gillece Services
Dispatcher
Entry-Level JobVerifiedNo experience needed
Career Insights for Dispatcher
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Scorecard
Based on Pennsylvania data
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What they do
A Dispatcher answers emergency calls and relays information from callers to the appropriate police, fire or ambulance staff. Speaks calmly with callers to get the information needed for emergency personnel. Keeps detailed records of calls and responses.
$49,699 / year median in Pennsylvania
+1% projected growth
Job Description
WE ARE HIRING DISPATCHER ROLES FOR 2 DIFFERENT SHIFTS
(FOUR 10 HOUR SHIFTS)MONDAY THROUGH THURSDAY
(FOUR 10 HOUR SHIFTS)THURSDAY THROUGH SUNDAY
(FOUR 10 HOUR SHIFTS)DUTIES AND RESPONSIBILITIES
- Scheduling and dispatching our HVAC, Electrical, and Plumbing technicians, helpers, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
- Relay accurate information to our technicians, ensuring proficient, quality customer experiences.
- Using telephones and text messages to contact employees or emergency personnel
- Speaking with customers to resolve problems, requests for services or equipment
- Preparing daily work such as schedules
- Preparing work orders for personnel or receiving work orders from work crews
- Being in charge of communications within company-assigned territories
- Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
SKILLS AND QUALIFICATIONS
- Excellent communication skills to collaborate with others under any type of condition
- Excellent clerical and organizational skills to keep track of schedules, routes and personnel
- Knowledge of computers for scheduling and other dispatching duties
- Ability to multitask with different, and sometimes conflicting, events happening at the same time
- Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
- Ability to relay information in a fast-paced environment