Security Operations Center Dispatcher (Part-Time, Evening Shift)

• Description
• Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine.

Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

• Job Title:

  Security Operations Center Dispatcher

•

Entity:

LGH Location:

Lancaster General Hospital - 555 N Duke St, Lancaster, PA 17602

Hours:

0.4 FTE (16 Hours per week), Evening Shift

• The Security Operations Center (SOC) serves as a central hub for receiving security assistance calls
• Dispatches and tracks Hospital Security Officers on Emergent and non-emergent Events.
• Operating a radio dispatch center for incoming and outgoing communications. Elevate response to local emergency responders as necessary/if the incident exceeds internal capabilities (in alignment with HICS standards).
• Monitoring access control operations.
• Monitoring Burglar alarms.
• Providing staff protection and patient elopement monitoring.
• Overseeing a video surveillance center for camera monitoring.
• The SOC is responsible for managing computer-aided dispatching (CAD) and incident reporting applications.
• Follows Emergency Procedures Guidelines (Code; K, H, Blue, Grey, Condition 8, red, yellow, green, amber, and Black).

SECONDARY FUNCTIONS

• Provide directions to LGH for patients and visitors.
• License plate and employee parking sticker information look up.

Coordinates requests for county emergency resources to LGH. When external resources are provided, the LGH SOC's role is to bridge communications with the facility operations teams and external ops teams until a unified command is otherwise established.

MINIMUM REQUIRED QUALIFICATIONS

• High School diploma or equivalent (GED) required.
• Customer Service Skills / Communication Skills.
• Computer Experience (Windows Word, Excel / Computer Aided Dispatch (CAD) One (1) year of experience in EMS, Emergency Dispatching, Police, Fire, or Security; and/or one (1) year working with police, hospital and/or community transport.

• PREFERRED QUALIFICATIONS

  Recognized Telecommunicator Course or Emergency Medical Technician preferred
• We believe that the best care for our patients starts with the best care for our employees.

Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

REQNUMBER

301291