Job Overview We are seeking a professional, customer-service-oriented Public Safety Dispatcher. In this role you will focus heavily on community relations, access control, and neighborhood safety. You will serve as the central hub for communication, managing resident requests, monitoring security systems, and dispatching our Public Safety patrol units.

Duties Community Communication:

Answer non-emergency and emergency calls from residents, addressing concerns with empathy and professionalism.

Access Control Management:

Verify and log visitors, contractors, and deliveries through the community management software.

Patrol Dispatching:

Radio and dispatch public safety officers to residential calls for service, alarms, and parking enforcement.

Surveillance & Monitoring:

Monitor CCTV cameras, gate sensors, and fire/burglar alarm panels across the property.

Emergency Coordination:

Act as the primary liaison to local police, fire, and EMS departments during critical incidents.

Incident Logging:

Maintain accurate digital logs of all shifts, incidents, and visitor traffic.

Qualifications:

High school diploma or equivalent. Exceptional customer service and verbal communication skills. Ability to stay calm, focused, and efficient under pressure. Proficiency with computers, multi-line phone systems, and radio equipment. Prior experience in security, dispatch, or hospitality is highly preferred but not required (training provided). Must pass a background check and drug screening.

Benefits:

Competitive hourly pay. Health, dental, and vision insurance. Paid Life Insurance policy. Paid Short Term Disability policy. Paid Time Off (PTO). Paid Holiday pay. Retirement plan/401k with match. Stable, supportive team environment inside a beautiful community setting.

Schedule & Availability:

24/7/365

Operations:

Candidates must have open availability as schedules will vary.

Shift Expectations:

Shift assignments may include days, afternoons, overnights, weekends, and holidays to ensure continuous protection for our community. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Pay:

$17.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance

Experience:

Call Center :

2 years (Required)

Work Location:

In person