Dispatch/Admin Support

RQS HOMES SERVICES

Rochester, NY Job Details Full-time | Contract $18 - $24 an hour 1 day ago Benefits Paid time off Qualifications Vendor relationship building Fleet management Dispatching Organizational skills Multi-line phone systems Shipping documentation Full Job Description Overview We are seeking a dynamic and highly organized Dispatch/Admin Support professional to join our team! In this vital role, you will be the backbone of our transportation operations, ensuring seamless coordination of freight, vehicle dispatching, and administrative tasks. Your proactive approach and excellent communication skills will keep our logistics running smoothly, supporting efficient road transportation operations and superior customer service. This position offers an exciting opportunity to contribute to a fast-paced environment where your organizational prowess and technical expertise will make a real impact. Responsibilities Manage daily dispatching activities using vehicle dispatch software and transportation management systems like Oracle Transportation Management to assign freight loads efficiently. Coordinate with drivers, carriers, and internal teams via multi-line phone systems and internal communication channels to facilitate timely pickups and deliveries. Enter and maintain accurate data related to shipments, vehicle locations, and delivery schedules using data entry tools such as AS400 and Microsoft Office applications. Monitor GPS and GIS (Geographic Information Systems) tools to track vehicle movements, optimize routes, and ensure compliance with DOT (Department of Transportation) regulations. Oversee shipping & receiving processes, ensuring all freight is documented correctly while adhering to safety standards and logistics protocols. Provide exceptional customer service by managing phone call inquiries professionally, addressing concerns promptly, and maintaining positive relationships with clients and vendors. Support supply chain operations by assisting with logistics planning, analyzing transportation data for efficiency improvements, and coordinating with 3PL (Third-Party Logistics) providers for seamless freight movement. Skills Proficiency in transportation management systems such as Oracle Transportation Management and vehicle dispatch software. Strong knowledge of road transportation operations, fleet management, and shipping & receiving procedures. Excellent organizational skills with the ability to prioritize tasks effectively in a fast-paced environment. Effective communication skills for phone call management, internal communication, and customer interactions. Experience with GPS technology, GIS mapping tools, and analysis skills for route optimization. Familiarity with DOT regulations to ensure compliance during dispatching activities. Skilled in data entry using Microsoft Office Suite (Word, Excel) and AS400 systems; typing speed is advantageous. Ability to handle multi-line phone systems professionally while demonstrating proper phone etiquette. Knowledge of logistics principles including freight handling, shipping documentation, and supply chain coordination. Join us in this energetic role where your dispatching expertise will drive our logistics success! We value proactive problem-solvers who thrive on organization, communication, and making a difference every day in a vibrant team environment.

Pay:

$18.00 - $24.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off

Work Location:

Hybrid remote in Rochester, NY 14624