Dispatcher VETS Junk Removal and Dumpsters Savannah Savannah, GA Job Details Full-time From $20 an hour 1 day ago Qualifications High school diploma or GED Attention to detail Problem-solving Organizational skills Time management

Full Job Description Job Description:

Dispatcher Job Overview:

VETS is a local, small, Veteran owned company. Our work environment is dynamic and fun. You will be treated with respect and empowered to grow and make decisions. As a Dispatcher at Veterans Easy Trash Service (VETS) you will be the first point of contact for our customers. Your role is critical to providing excellent service, handling customer inquiries, scheduling appointments, and dispatching our field teams efficiently. You will manage inbound and outbound calls, resolve customer issues, and ensure seamless coordination between our office and field operations. This role is ideal for someone who enjoys customer interaction, thrives in a dynamic environment, and can manage multiple responsibilities with a strong attention to detail. If you're motivated, customer-oriented, and have excellent communication skills, we'd love to have you join our team at VETS.

Key Responsibilities:

Phone Duties:

Answer incoming phone calls professionally and courteously. Greet customers, listen to their inquiries, and provide accurate information about services, pricing, and scheduling. Direct calls to appropriate persons or departments when necessary. Maintain a friendly and positive attitude in all customer interactions.

Customer Service:

Assist customers in understanding the junk removal process and answer questions related to pricing, availability, and services offered. Address customer concerns, complaints, or special requests and provide prompt solutions. Enter customer details and notes into company applications and systems accurately. Follow up with customers regarding completed services and gather feedback to improve customer satisfaction.

Dispatcher Duties:

Assist with appointment scheduling. Adjust schedules and dispatch priorities as necessary based on cancellations, emergencies, or new appointments. Track progress of jobs and update customers on expected arrival times.

Administrative Support:

Assist with data entry, filing, and other administrative tasks as needed. Ensure customer service records, schedules, and notes are up to date. Maintain a clean and organized work environment. Assist with collections processes.

Qualifications:

High school diploma or equivalent required; associate's degree or customer service certifications are a plus. Prior experience in customer service, call center operations, or dispatching (preferred). Proficiency in Microsoft Office and experience using scheduling or CRM software. Strong multitasking, problem-solving, and time management skills. Excellent communication skills, both verbal and written. Ability to remain calm and professional under pressure.

Key Competencies:

Customer-focused with a high degree of empathy and patience. Strong organizational skills and attention to detail. Ability to handle stressful situations and think on your feet. Capable of working independently as well as in a team environment. Reliable and punctual with a commitment to providing top-quality customer service.

Working Conditions:

Office-based with occasional need for remote coordination or after-hours dispatching. Fast-paced environment, requiring the ability to manage multiple tasks simultaneously.

Schedule:

Weekly Schedule is 8:00am-5:00pm, Monday thru Friday. On call phone duty, every other weekend, remotely.

Job Type:

Full-time Pay:

From $20.00 per hour Expected hours: 40.0 per week

Work Location:

In person