Summary/Objective The dispatcher is responsible for providing effective customer service for all customers by using excellent, in-depth knowledge of company service products and programs as well as communicating effectively with team members within the Service Operations Department. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Dispatch all inbound services calls for active locations that are within territory. Notify Account Coordinator of any areas needing new Affiliated Service Providers, (ASPs). Provide ETA's for all actions entered into the database, (currently Sales Force). Enter and Update all communications into the database, (currently Sales Force). Send approved ASP estimates to customer for approval. Dispatch out customer approved estimates. Follow all calls that have a timeline of 4 days or less to and take every possible step to see the call to completion. Escalate calls that are over 4 days old to Account Coordinator. Escalate calls that require a change in equipment to Account Coordinator. Triage and troubleshoot calls once trained. Identify Warranty issues and escalate to Account Coordinator when necessary. Provide timely feedback to the company regarding service failures or customer concerns. Provide telephone coverage when necessary and provide backup weekend emergency on-call coverage if needed. Partner with the sales team to meet and exceed customer's service expectations and goals. Competencies Customer/Client Focus. Problem Solving/Analysis. Time Management/Multitasking. Communication Proficiency. Teamwork Orientation. Technical Capacity. Flexibility/Adaptation to Change. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Position Type and Expected Hours of Work This is a full-time position. Days and hours of work are currently Monday through Friday, 9:00 a.m. to 5:30 p.m. Travel No travel is expected for this position, except for training purposes. Required Education and Experience Customer Service experience. Computer experience. High School Diploma or equivalent. Preferred Education and Experience Dispatching experience. Customer service experience with service industry. Prior experience as a Dispatcher in high volume call center. Experience with Problem Solving/Analysis. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type:

Full-time Benefits:

401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Application Question(s): How many years of dispatch experience do you have? Ability to

Commute:

Peachtree City, GA 30269 (Required)

Work Location:

Hybrid remote in Peachtree City, GA 30269